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Customer Service Associate

AmazonNationwidePart-timeFull-time

Virtual Customer Service Associate

Would you like to work from home as part of a world-renowned organization?

Unable to commit to a full-time role all year round but want to gain valuable experience at a large multi-national organization? Have a passion for helping customers but wish to do so from the comfort of your own home without the hassle of commuting? Then keep reading because we have the role for you!

We are looking for candidates with great communication skills, who are comfortable talking to people via phone, email or chat, with a passion for customer service and self-development to join Amazon’s virtual customer service network. The exact same role as if you worked in one of our contact centres but with one great benefit – no commute!

In addition, you will be part of a virtual team consisting of over 60 Customer Service Associates based in over 20 towns and cities across UK and Ireland!

You will receive 6 weeks of online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.

As a Customer Services Part Time Flex Associate, you will:

  • Work a flexible shift pattern based on a minimum of 20 hours as a normal working week
  • Have the ability to flex your schedule to meet the needs of Amazon’s customers
  • If contacts are busier than planned and overtime is available, you can volunteer to work additional hours
  • If it’s a quieter period and want additional time off, you can volunteer to reduce your hours
  • Evenings and weekends are critical times for Amazon so if you have a preference for those types of shifts, or for working split shifts we can accommodate that!
  • During the Christmas period (Period inclusive of 1 December 2019 to 22 December 2019, please note these dates may be subject to change based on customer demand), we experience an increase in our customer requirements.During this time, you will be required to commit to working 40 hours per week**

*Part time (20 hour) schedules will have shifts typically between 6am to 12pm and 5pm to 10pm Monday to Friday and anytime within 6am to 10pm at weekends

** During peak periods, 40 hour schedules will include shifts within the hours of 6am to 10pm Sunday to Saturday.

Please note the start date for this position is Monday 26th August 2019 and no holidays can be taken during the 6 week training period, attendance is mandatory.

Requirements:

  • Minimum broadband connection of 10MB download speed and 5MB upload speed (evidence of speed tests will need to be provided at recruitment stages) Fixed Broadband only.
  • A dedicated workstation, free from distraction and ergonomically appropriate, for home working

To be a successful Virtual Customer Service Associate at Amazon, you’ll need to have the following skills and attributes:

  • Fluent English with excellent communication skills, both written and verbal
  • Excellent typing and phone skills
  • Ability to navigate the Internet, multiple browsers, email, and Instant Messenger tools
  • High flexibility during Amazon’s busiest periods
  • Ability to empathize with and prioritize customer needs
  • Exude patience and ownership with each customer
  • Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
  • Ability to deal with ambiguity and make sound judgements on behalf of Amazons customers
  • Technically savvy with an ability to diagnose basic connectivity problems

Please note that, in order to meet our customer requirements, you must be willing to work over Christmas, at weekends and public holidays (this may be inclusive of Christmas day, Boxing day and New Years day) and annual leave may not be taken in November and December, unless there are exception circumstances. In addition, you must be able to commit to full attendance during a 6 week training period.

Legal disclaimer:

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.

If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.

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