Customer Service Associate

Avantor provides a broad variety of mission-critical products and services for major pharmaceutical customers and works collaboratively with our clients to provide resource and deliver core scientific activities.

We currently have an exciting opportunity for a Customer Service associate to join our business in Ireland.

The successful candidate will be the driving force behind delivering excellent customer service and internal account management to our key customers

Working hours: Monday-Friday, 08:00-16:30 and 08:30-17:00 Hybrid 2 days per week in the office

KEY TASKS –MAJOR JOB DUTIES & RESPONSIBILITIES

• Processing orders, managing deliveries (including creating, viewing, displaying and listing sales orders, order confirmations) for various customers
• Responsible for internal account management for our key customers 
• Offer one-time resolution on queries to customers
• Ensure customers receive all necessary regulatory certification
• Advising customers of delivery dates and status of orders
• Capable of resolving complex customer issues such as pricing and margin blocks
• Effectively handles customer complaints and reaches timely resolution
• Works alongside finance in resolving invoice queries for customers
• Co-ordinate with Finance re pricing, account set up and charges
• Updating and validating all relevant customer information on our CRM
• Monitors open orders, blanket order, forecasts and virtual stock for customers

SKILLS, KNOWLEDGE & EXPERIENCE

• Leaving Certificate (or equivalent)
• Experience in Customer Relationship role, displaying excellent customer focus
• The desire to provide consistently high levels of customer service, feeling comfortable with autonomously handling complex queries and questions
• Demonstrable experience building strong relationships with key customer contacts & key internal stakeholders
• Ability to work to tight deadlines in line with KPI’s
• IT Literate, example with MS Office applications
• Previous SAP knowledge a distinct advantage
• Prior experience within the Life Sciences industry a distinct advantage (but not essential)
• Excellent time management & telephone etiquette capabilities
• Highly professional written and verbal communication skills
• Proactive –can work with minimal supervision
• Comfortable with a fast paced and dynamic working environment
• A proven team playey

OFFER

• Attractive salary in line with your qualifications.
• Working in a dynamic environment
• Annual performance bonus
• 25 days annual leave
• Educational assistance & support
• Company pension plan (with 5% employer contribution)
• Employee assistance program for employees and family members

Give your career a new swing and discover the professionalpossibilities within Avantor in Ireland

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!