The Role & Key ResponsibilitiesJob Title: Customer Service Coordinator - Fixed Term Contract until the end of March 2027. Location: Toomebridge, Co Antrim, Northern Ireland - This is an onsite position. Package includes: Salary from £24,000, plus a benefits package designed to support your wellbeing and reward your impact, including discretionary performance related bonus, and a matched pension contribution of up to 10%. Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving?Trident MicroNutri are looking for a proactive and organised Customer Service Co-ordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market-leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer-centric experience across all touchpoints. What you’ll be doingProcessing customer orders end-to-end, managing expectations around delivery lead times and availabilityProviding flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects. Maintaining accurate and up-to-date records across ERP systems and shared online foldersBuilding and maintaining strong working relationships with customers, suppliers, and internal stakeholdersSupporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queriesClearing down purchase orders and supporting monthly supplier payment processesInvoicing customers daily and processing credits in line with agreed finance proceduresSupporting customs and supply chain activities, ensuring compliance with customs regulations for the movement of goods between the UK, Ireland and EU markets. What you'll bringPrevious experience in a customer service or customer-facing administrative roleExperience managing a varied customer base and delivering a consistently high standard of serviceStrong organisational skills with excellent attention to detailConfident communication skills and the ability to build positive working relationshipsA customer-driven, solution-focused mindset aligned to AB Agri valuesExperience using D365 or a similar ERP systemExperience operating a Forklift and/or reach truck is desirable but not essentialUnderstanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided)Willingness to learn new systems, processes, and ways of workingApply Now
