Customer Service Co-Ordinator

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

Managing the day-to-day communications / activities / requests / follow up with customers:

*Customer Services Support

• Spec creation
• Order processing
• Customer interactions / communication / follow up
• Supporting a timely response to our customer requests
• Follow up with internal departments on customer requests
• Direct contact with tail accounts to review their requirements

*Assist CSM Network with New Business Development

• Customer Samples – Organisation from designer to shipment
• Organisation & supply of time critical documents to prospects
• Processing of enquiries and passing to commercial.

*Additional contact point for internal SKI CSM network*Supporting sales office as needed.

• POD Management
• Origination Tracking & Recharging

Back up to Sales Office / Internal Key Account Manager

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.