Customer Service Co-Ordinator

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

To provide day-to-day support to the Customer Service Returns team such as returns queries and query management as required.

Principal Responsibilities

• Ensure all queries are responded to in an accurate, timely and professional manner.

• Provide updates on returns outstanding in an accurate and timely manner.

• Ensure all returns, credits and debits are processed on time and in line with existing procedures. Close collaboration with warehouse for any queries in relation to returns as well as maintaining good relationship with contact person in Rhenus.

• Investigate Returns and contact CS team and Teal leads for more information and follow up if needed with sales/customer.

• Keep log and inform Transport about issues.

• Provide weekly report to CS Management regarding Returns activity.

• Support Senior Coordinator and Manager to develop, train, coach and mentor new Return team members to bring them up to a high standard of knowledge and quality in order to improve team and individual skills.

• Effectively communicate business updates to team members and your line manager.

• Continually review Work Instruction to ensure its accuracy and update and new requirements in line with current procedure.

• Support your line manager in ensuring quality of returns is maintained and review at regular intervals.

• Effectively support demand planning, sales, warehouse, quality and all other internal and external stakeholders.

Education / Experience Requirements

• Customer Service experience preferred but not essential – Full Training is provided.

• Relevant 3rd level qualification desirable

• High level of accuracy

• Strong attention to detail

• Fluency in English required.

• Good computer skills; knowledge of Microsoft Office tools, CRM and SAP an advantage – full training is provided.

• Excellent communication skills

• Professional telephone manner

• Strong service orientation

• Ability to build strong relationships with customers and internal colleagues

• Self-Starter / ‘Can Do’ approach

• Time management & organisational skills

• Goal-oriented

Specialized Skills / Other Requirements

• Approachable and enthusiastic

• Flexible and adaptable

• Engaging and relating

• Able to work on own initiative and as a team player

• Good organizational skills with cultural awareness and sensitivity

• Good judgment and problem-solving skills