Customer Service Coordinator

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Service Logistics Operations.

**This is a 6 month FTC**

**This role will require you to attend work in our Greenogue Business Park premises on occasions**

Be part of the movement – and play your part.

About the role

As a Customer Service Representative in a logistics operations environment, you will play a vital role in ensuring smooth and efficient communication between customers and internal teams. Your primary focus will be to deliver excellent customer support, resolve queries in a timely manner, and maintain strong working relationships with both clients and operational staff. By monitoring service trends and contributing to continuous improvement initiatives, you help uphold service standards and enhance overall customer satisfaction. This role is a Fixed-Term Contract for 6 Months.

You will be responsible for

• Responding promptly and professionally to customer queries via phone, email, or internal systems, ensuring a high level of service.
• Collaborating closely with warehouse, transport, and planning teams to resolve service issues and coordinate logistics solutions.
• Monitoring customer booking patterns and highlight any irregularities, delays, or capacity concerns to the appropriate teams.
• Maintaining accurate records of customer interactions, complaints, and resolutions in the CRM or tracking systems.
• Generating and analyse reports on customer activity and service trends to support continuous improvement and operational planning.

About you

• You’ll bring previous experience in an IRL logistics environment, ideally within a fast-paced and high-volume setting. You're someone who thrives in a busy, lively atmosphere — loud, energetic, and full of collaboration. 
• You’re confident in speaking up, sharing your views, and contributing ideas to improve the way things are done. 
• A proactive communicator with a customer-first mindset, you’re comfortable juggling multiple tasks and enjoy working as part of a dynamic team where no two days are the same.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll become part of a great business who take our people development seriously. You’ll be able to access some fantastic benefits such as:

• Pension: Opportunity to join our Company Pension Scheme after successful completion of probation
• Holiday Purchase Scheme
• Health Plan with HSF –Includes benefits like money back on dentistry and glasses etc.
• Free ferry travel for up to four guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.