Customer Service Coordinator

Position Summary

To manage the day-to-day Customer Service activities including process of orders.

Principal Responsibilities

• Call handling

• Query and complaint management.

• Liaison with warehouse / monitor delivery performance

• Backorder management.

• Sales support.

• Liaison with Accounts Receivable.

• Price management and control.

• Customer master data maintenance.

• Recall support

• Ensure customer orders are processed on time and accurately.

• Ensure customer calls are handled in a timely and professional manner.

• Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional

manner.

• Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.

• Ensure all returns, credits and debits are processed on time and in line with existing procedures.

• Support pricing queries and the invoicing process as needed

Education / Experience Requirements

• Fluency in English is required

• 2-3 years Customer Service experience

• Relevant 3rd level qualification

• High level of accuracy

• Strong attention to detail

• Good computer skills; knowledge of Microsoft Office tools and SAP an advantage

• Excellent communication skills

• Professional telephone manner

• Strong service orientation

• Ability to build strong relationships with customers and internal colleagues

• Self-Starter / ‘Can Do’ approach

• Time management & organisational skills

• Goal orientated

Specialized Skills / Other Requirements

• Approachable and enthusiastic

• Flexible and adaptable

• Engaging and relating

• Able to work on own initiative and as a team player

• Good organizational skills with cultural awareness and sensitivity

• Good judgment and problem-solving skills