Customer Service Executive

C&D Foods and its affiliates are one of the largest pet food manufacturers in Europe, offering specially-formulated cat and dog food for the private label market. Founded in 1969, C&D Foods and its affiliates have grown to become one of the industry’s leading pet food producers with eight manufacturing sites across Europe supplying quality products to customers around the world. We provide a one-stop-shop for all our customer’s wet and dry pet food needs, from large-scale, low-cost highly-automated facilities to multi-purpose, smaller volume flexible sites. Through our dedicated Nutrition & Research Centre and focus on continuous improvement, we’ve developed a reputation for innovation, collaboration, quality and market expertise.

JOB OVERVIEW:

At our head office in Mullingar Co. Westmeath we are currently inviting applications for the role of Customer Service Executive (UK & Ireland) to join the Customer Service team. The Customer Service Executive will report to the Customer Service Manager and deliver exceptional service by managing customer orders from entry through to delivery. This role acts as the key link between customers, the Commercial team, and 3PL partners to ensure smooth coordination of all customer orders and sales activities.

KEY RESPONSIBILITIES:

• This role is the main customer contact, handling queries and complaints professionally and ensuring all issues are resolved promptly and efficiently
• The position is responsible for the accurate and timely processing of customer orders onto our ERP systems ensuring that orders are checked for stock availability, truck fulfilment in line with Customer contracts. Orders to be sent via link in a timely manner to our 3PL locations to ensure transportation is booked in line with requested delivery dates
• Accurately review and process incoming customer orders
• Manage and issue timely dispatch confirmations
• Track and verify deliveries to ensure on‑time, in‑full fulfilment
• Invoicing of customer orders
• Ensure stock levels are reviewed by Customer Service and communicated to ensure order fulfilment is achieved in full; highlighting any issues arising to the relevant Supply Chain Analyst
• Responsible for the ‘Run Out’ of old product and ensure a seamless transfer to ‘New Range’ with minimal impact to the customer or monetary exposure to the business on finished goods with support from the Supply Chain Analyst
• The position will be a key player in achieving our Customer Service Level KPI by working closely with Site Supply Chain Analyst teams to identify potential risks in terms of product availability, increased sales v’s forecast
• Inform customers of potential shortages, failed deliveries, late arrivals and re-book or suppress where possible 
• Measure root cause of Service Level impact and revert to relevant Site GM's
• Coordinate for customer returns back to site of manufacture and inform relevant Supply Chain Manager of same
• Initiate and maintain customer profiles for new and existing customers. The position will ensure all key information is easily accessible within the Customer Service Team
• Support Continuous Improvement and ad hoc projects as and when required
• Participate in customer visits both at C&D site locations and customer locations so flexibility in terms of travel is required

PERSONAL COMPETENCIES AND QUALIFICATIONS

• Excellent communication skills with the ability to deal with all levels of the organisation
• Be able to work as part of a team
• A conscientious individual with excellent organisational skills and the ability to prioritise tasks effectively
• Excellent attention to detail
• Demonstrated decision making and problem solving skills
• Strong IT skills
• An understanding of warehouse operations
• Must be flexible and willing to adapt to change