Customer Service Executive

Campion Insurance is one of the largest insurance brokers in Ireland. We provide our clients with solutions to all their insurance needs ranging from home and motor insurance, to complex commercial business packages.

We also provide a full range of health, life, pension, investment and mortgage products.

We are looking for a proactive, enthusiastic, motivated individuals to join our Personal Lines Team as as customer service account executive.

Responsibilities:

• Provide exceptional customer service to Campion customers.

• Handle Motor, Household, and Van Insurance Policies

• Liaise with insurance companies on customer queries and instructions.

• Offer expert guidance to customers across 15 product lines.

• Processing Insurance policies adhering to compliance standards and GDPR.

• Processing customer payments.

• Taking high level of customer calls mainly inbound, outbound occasionally

• Achieve weekly, monthly targets and satisfy KPI's.

• Requirements:

• Ability to work independently and as part of a team.

• Goal-oriented and target-driven.

• Excellent product knowledge.

• Strong verbal and written communication skills.

• Exceptional organizational skills and attention to detail.

• Professional appearance and attitude.

• APA Qualification with the Insurance Institute of Ireland.

• Experience in fast paced environment desirable but not essential.

What we can offer:

• Fast- paced, positive and proactive sales environment.

• Competitive salary and bonus structure

• Support to further your continued professional development through further professional qualifications.

• Opportunity to expand your current knowledge to become an expert in your chosen field

• Bike to Work Scheme

• Company Pension Scheme

• Membership of the insurance Institute and Exam fees.

Key Qualifications & Skills required

• CIP or APA Personal General Insurance

• 1-2 years experience in a similar role

• Proficient in relay software desired not essential