Customer Service Executive

We are looking for a proactive, detail-oriented Customer Service Executive to join our dynamic Kingspan Sensor team. In this role, you will deliver exceptional customer service aimed at boosting satisfaction, loyalty, and retention. You’ll work towards achieving departmental KPIs while embodying and promoting our core Company Values.

About the Role

As a Customer Service Executive, you will:

• Provide outstanding service to our Kingspan Sensor customer base.
• Efficiently manage all customer contact via phone, email, web
• Achieving growth and hitting targets by successfully managing the team and achieving KPIs set.
• Handle customer queries via phone, email, and web efficiently.
• Support external sales teams with processing and administration.
• Manage customer complaints and drive improvements in satisfaction scores.
• Collaborate with internal teams including Credit Control, Sales, and Product Development.
• Quality trend analysis in conjunction with the operations department
• Promote compliance, health & safety, and company values across all activities.

What We’re Looking For

• Minimum 5 GCSEs (including English & Maths) or equivalent.
• At least 2 years’ experience in a formal customer service environment.
• Strong communication skills, attention to detail, and ability to work under pressure.
• Excellent IT skills (MS Office essential).
• Sales experience (minimum 1 year) is required; supervisory experience is desirable.

About Us: Kingspan Water & Energy

At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure. Join a company that values innovation, sustainability, and collaboration.

Why Kingspan?

• Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement in 80+ countries
• Hybrid working: 3 days a week onsite and 2 days from home
• Hours:8.15am to 5pm Monday to Thursday and 8.30am - 4pm on Fridays.
• Training & Development: Ongoing training to enhance your skills and qualifications in your role and opportunity to develop your HR career with a global leader.
• Mentorship: Receive support and guidance from our teams to help you progress in your career.
• Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
• Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
• Financial Security: Attractive pension plans and life assurance up to four times your salary.
• Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.