Customer Service Planner

Imagine your next project as a Customer Service Planner, working at the forefront of cutting edge work and technology with one of the leading Pharmaceutical companies in the world!

roles and responsibilities

• Be responsible for providing customer service to a group of OUS Markets for the Joints Business Group, across implants, Replenishment, and investment.

• Deliver effective and efficient Customer Service, working with business partners to ensure world-class customer service levels and supply chain performance. In Particular:

  • Timely & Accurate order entry of sales orders.

  • Expediting backorders and backlogs.

  • Coordination of priority allocation to customers.

  • Managing orders and maintaining customer data within the sales order system.

• Resolving sales, delivery, or technical issues promptly and accurately.

  • Deliver effective and efficient Planning:

  • Ensure the timely placement of PO ’s in support of automatic daily replenishment and supplemental order processes.

  • Expedite past PO ‘s, maintain PO dates and resolve PO discrepancies.

  • Work with warehouse stakeholders to manage stock queries.

  • Investigate and root-cause critical supply issues, communicate and provide updates on resolution dates.

  • Inventory management in line with agreed GSC targets and processes -taking actions to minimize excess inventory, including managing inventory repatriation, and approving in market returns.

  • Regularly review inventory and ROP levels.

• Strive for continuous improvements to enhance service and implement lean process improvements.

• Coordinate the implementation of New Product Introductions / Rationalisation Plans with OUS Markets and commercial teams; specifically, be integral member of the Int’l Project Core Teams.

• Lead market service reviews and performance analysis with a view to improving

• service. Represent market supply needs & challenges within the Sales & Operations and STEM Planning Process.

• Proactively manage KPI ‘s, including OTIF, Backorder metrics and ad-hoc process improvement metrics.

• Support, Lead and implement for the ISG department on Company projects through engagement with key stakeholder to deliver a successful output.

• Represent market supply needs & challenges within the Sales & Operations and STEM Planning process.

• All employees are responsible for minimizing both the Environmental and Health & Safety effects of the work that they perform.

• Adhere to company procedures.

how to succeed

The successful candidate will have motivation to provide excellent service to customers, strong teamwork capabilities and strong communication skills. They will have problem solving skills along with the ability to to work well under pressure. They will also bring:

• Minimum 2 years’ experience in Customer Service / Planning.

• Bachelor’s Degree, preferably in Business.

• The following essential and desirable experiences required for this position are:

  • Essential; Proficient in Microsoft Office, with a particular focus on Excel and

  • PowerPoint

  • Essential; ability to communicate clearly and effectively with internal and external customers.

  • Desirable; experience in the Medical Device industry or medical field

  • Desirable; knowledge of JDE Edwards (8.12), XE and SAP / APO software applications

  • Desirable; Foreign Language

details

This role offers a very competitive hourly rate. 

This contract will run for a 12 month duration. 

This is a hybrid position, although more time on site may be required during the initial training period for the first month.