Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

We are looking for a new Customer Service Representative employee to be based in Cork (Ireland).

Summary:

This office-based role will be in-charge of communicating with customers and deal with customer's inquiries. 

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
• Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
• Business and Operations Knowledge, Invoicing Process.
• Involve in CFT, Operations and customer meetings.

The experience we’re looking to add to our team:

• Typically requires third level qualification
• Experience in a Customer Service-related position highly preferred
• Requires strong oral and written English communication skills.
• Ability to support several managers, multi-task efficiently and work as a team member and also to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Flexible to changes in work priorities.
• Self-starter with strong organization and planning skills.
• Eligibility to work in Ireland (EU).

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