Customer Service Representative

Job Summary:

To actively develop long-term relationships with an assigned client group by connecting with key business stakeholders. To liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of orders according to Customer needs.

Key Responsibilities:

• Use the company system and various software packages to process customer purchase orders.
• Produce work instructions for release to production to fulfil customer purchase orders.
• Provide customer order confirmation in a timely manner.
• Ensure that pricing is correct at order entry to facilitate invoicing.
• Issue quotations to customers and follow up for customer feedback.
• Respond to customer inquiries.
• Maintain and update work instructions for assigned customer group.
• Maintain key data for assigned customer group.
• Provide information to CS Manager to facilitate KPIs and produce and circulate daily/monthly reports as required.
• Provide back up to other customer service functions including cross training.
• Attend daily meetings with various functions when required.
• Handle incoming phone calls to main switchboard.
• Carry out other duties that arise due to changing business needs within the Customer Service function.

Skills & Knowledge:

• Efficient oral and written communication skills.
• Computer literate with an intermediate or above level of Excel.
• Excellent attention to detail.
• Willingness to learn.
• People orientated, team player.
• Problem solving skills

Education:

• Leaving Certificate or equivalent.

Experience:

• Previous Customer Service experience in in a dynamic manufacturing environment is desired.