Customer Service Representative

Job Title: Customer Service Representative

Location: Millennium Park

Reporting to: Customer Service Supervisor

Hours of Work:

Shift work 7am – 7pm Monday to Friday (Details of shifts can be discussed during interview)

Shift work 8am – 6pm Saturday (Rostered approx. 1 per month)

Job Purpose:

To undertake the Customer Service process within The Panda Group ensuring that we exceed the customer expectations.

Providing the next level of customer service.

Role Context:

The Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with The Panda Group.

Principal accountabilities include:

• Answering incoming calls and directing calls to appropriate personnel
• Dealing with customer service calls from commercial customers.
• Answering questions about our organisation and providing customers with other information as required.
• Dealing with customer service queries/complaints and liaising with other departments to resolve issues.
• Process all customer related queries and requests in a timely and consistent manner
• To be prepared to work in a flexible multi-skilled environment
• Work as part of a team with a positive attitude

Skills Required

• Professional & Friendly telephone manner
• Knowledge retention
• Attention to detail
• Customer Focused
• Good organisational skills
• Good computer skills
• Ability to work in team environment
• Effective Communication skills
• Proven ability to perform and remain calm under pressure
• Flexibility – the ability to respond to different task in other areas of the working environment
• Note: You must be 18 years or over

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