Customer Service Representative

PandaCappagh Road, Finglas West, Dublin 11€28,000 - €30,000 per yearFull-time

Job Title: Customer Service Representative

Location: Millennium Business Park, Cappagh Road, Dublin 11

Reporting to: Customer Service Supervisor

Salary: €28,000-€30,000 DOE

Hours of Work:

8 am-6 pm Monday to Friday (Shift rotation)

9 am-1 pm (Rostered approx. 1 every 6 weeks)

Job Purpose:

To undertake the Customer Service process within The Panda Group ensuring that we exceed the customer expectations. Providing the next level of customer service.

Role Context:

The Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with The Panda Group.

Principal accountabilities include:

  • Answering incoming calls and directing calls to appropriate personnel
  • Dealing with customer service calls from commercial and residential skip customers.
  • Answering questions about our organisation and providing customers with other information as required.
  • Dealing with customer service queries/complaints and liaising with other departments to resolve issues.
  • Process all customer related queries and requests in a timely and consistent manner
  • To be prepared to work in a flexible multi skilled environment
  • Work as part of a team with a positive attitude
  • Making outbound courtesy calls to follow up on complaints.

Skills Required

  • Experience in a call centre environment desirable
  • Professional & Friendly telephone manner
  • Knowledge retention
  • Attention to detail
  • Customer Focused
  • Good organisational skills
  • Good computer skills
  • Ability to work in team environment
  • Effective Communication skills
  • Proven ability to perform and remain calm under pressure
  • Flexibility– the ability to respond to different tasks in other areas of the working environment
  • Note:You must be 18 years or over


  • Bike to work Scheme
  • OTE Bonus
  • Access to staff wellbeing programmes
  • Career development through mentoring and training
  • Corporate Social Responsibility Opportunities
  • 20 days Paid Annual Leave
  • Sports & Social clubs
  • Opportunities to progress

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