Customer Service Representative

Job Title: Customer Service Representative

Location: Millennium Business Park, Cappagh Road, Dublin 11

Reporting to: Customer Service Supervisor

Salary: €28,000-€30,000 DOE

Hours of Work:

8 am-6 pm Monday to Friday (Shift rotation)

9 am-1 pm (Rostered approx. 1 every 6 weeks)

Job Purpose:

To undertake the Customer Service process within The Panda Group ensuring that we exceed the customer expectations. Providing the next level of customer service.

Role Context:

The Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with The Panda Group.

Principal accountabilities include:

• Answering incoming calls and directing calls to appropriate personnel
• Dealing with customer service calls from commercial and residential skip customers.
• Answering questions about our organisation and providing customers with other information as required.
• Dealing with customer service queries/complaints and liaising with other departments to resolve issues.
• Process all customer related queries and requests in a timely and consistent manner
• To be prepared to work in a flexible multi skilled environment
• Work as part of a team with a positive attitude
• Making outbound courtesy calls to follow up on complaints.

Skills Required

• Experience in a call centre environment desirable
• Professional & Friendly telephone manner
• Knowledge retention
• Attention to detail
• Customer Focused
• Good organisational skills
• Good computer skills
• Ability to work in team environment
• Effective Communication skills
• Proven ability to perform and remain calm under pressure
• Flexibility– the ability to respond to different tasks in other areas of the working environment
• Note:You must be 18 years or over

Benefits:

• Bike to work Scheme
• OTE Bonus
• Access to staff wellbeing programmes
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• 20 days Paid Annual Leave
• Sports & Social clubs
• Opportunities to progress

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