Customer Service Representative

In the role of a Customer Service Representative at Sherwin-Williams you will be based at the Robinhood Industrial site in Co. Dublin in Ireland. This position is a permanent, full time role with the requirement to be on site Monday - Friday. 

In this role you will be a guarantor of good administrative management of the customer service function, from reception to the delivery at the customer.

This position is ideal for someone with a strong proactive drive to satisfy customers’ expectations and the business objectives of Sherwin Williams. You will be welcomed into a small and friendly team, supported and given the opportunity to grow and develop within a Global Business. 

Responsibilities

The Customer Service Representative acts as a intermediary between the commercial team, the customers and the accounting department and is responsible for coordinating and facilitating the flow of trade, and responding as quickly as possible to the expectations of all parts.

Responsibilities include:

• Take delivery of the orders by e-mail/phone.
• Handle customer enquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.
• Checks stocks for supply of the orders.
• Input the order into Navision; create new articles and quantity price reference.
• Control information of the order, including delivery and invoice address, delivery date and time.
• Daily production and delivery planning.
• Answers the customers; acknowledges receipt of its order 
• Ensure the reliability of the proposed deadlines with warehouse/dispatch personnel.
• Keep informed of any delay or failure to comply with the order requirements and inform customers accordingly.
• Manage the delivery notes and CMR; contact the carriers.

Qualifications

• Formal Customer Service qualification or/and Customer Service experience
• Microsoft Office (Word, Excel) proficiency
• Strong organization skills with an autonomous approach.
• Able to work under pressure.
• Excellent team-working skills.

Our offer…

• Work life balance
• Competitive compensation programme
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes