Customer Service Representative

About the Role

We are currently recruiting for seasonal Customer Service Representatives to join our team at our Head Office, Galway. If you have a passion for Customer Service, are commercially aware and can hit the ground running, then Smyths Toys could be for you!

Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate 300+ physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country.

Initial Contract Type: Full time - Temporary Fixed Term

37.5 hours per week

Shifts patterns available: Monday - Friday, Wednesday - Sunday, Saturday - Wednesday

Salary: €27,500 per year

Responsibilities:

Ensuring that our customers are provided with a high quality level of customer service over a range of communication channels, but primarily across phone and email channels

Responding to customer queries in a timely manner, and in accordance with company procedures

Using your product and system knowledge to solve problems for customers

Maintaining a positive, empathetic, and professional attitude toward customers always

Providing administrative support as and when required

Adhering strictly to data protection and confidentiality laws

Working towards daily performance targets as outlined by the Management Team

Working as part of a team to achieve high customer service satisfaction

The ideal candidates will:

Have previous customer service experience

Have great attention to detail

Possess previous admin experience - ideally working in a role where IT systems were used daily

Behave in a professional manner

Possess excellent communication and interpersonal skills

Be highly organised with a good knowledge of Microsoft Word and Excel

Have the ability to multitask

Benefits:

A benefits package inclusive of:

23 days annual leave rising according to length of service

Defined contribution pension scheme on commencement

In-store discount

Company sick pay scheme

Enhanced maternity and paternity payments

Life event gifts

Length of service awards

Life assurance cover

Employee assistance programme

Bike to work scheme

An active Sports & Social Club.