Customer Service Representative

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.

Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.

Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.

Ensure that no material is left in the console.

Replace the console bag with an empty bag and lock the console.

Take material directly to the shredder truck and proceed to shred.

Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.

Immediately upon completion of the shredding locate the client's for signature.

Give and explain certificate of destruction to client.

Record time shred was completed.

Junior and Leaving Certificates.

Relevant driving experience and a Class C licence, along with a full driver CPC card.

The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.

Excellent customer service skills and plenty of flexibility around working hours.

Ability to read and understand client information sheets.

Ability to write clear messages on daily reporting sheets.

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher

And more…