Customer Service Representative
About the Role:
At Virgin Media Ireland, we are committed to keeping our customers connected. In order to do this, we are recruiting customer service representatives to work with us in the Limerick region. This is a customer support role where we aim to provide excellent service to Virgin Media customers through our voice platform. Communicating with customers, you will help resolve their queries in a professional and friendly manner. Full training will be provided ensuring our customer service representatives are well equipped to offer first line support to our customers.
The working hours for this role are 37.5 per week. The start and finish time will vary between 8am – 9pm Monday – Saturday but not exceeding 37.5 hours per week. The hours will be rostered which will be outlined in advance to you. Please also note you will be required to work 1 Saturday in 4 per month with a day off mid-week.
Specific Duties & Tasks:Provide a great customer experience in line with our Virgin Media values
When you engage with customers, be relentless in resolving their issue, minimising customer disruption
Speaking with customers over the phone, you will work to resolve their queries in a helpful manner
Proactively update customers where required, ensuring great customer service
Support business growth by generating sales leads as the opportunity arises
Working with your team leader to highlight any issues causing our customers un-necessary challenges. Take ownership of the customer journey to provide seamless customer experience
Contribute to the overall team performance and operational Net Promoter Score through meeting your agreed weekly targets
Call centre experience is desirable but not essential
Excellent communication skills and comfortable speaking to customers over the phone
Hardworking, can-do attitude with excellent performance record
Self-Starter who is capable to take ownership of their own development
First-class problem-solving skills, attention to detail with high work standards
Ability to work independently but also works well in a team environment
Must have good typing and computer skills
Flexible in relation to duties and rosters
Enjoys working in a fast-paced environment
Must attend weekly meetings with team leader
Must be able to communicate with team leader and team via Microsoft teams and verbal communication
Hybird working model currently one week remote one week in the Limerick office. Must have min 5mb Broadband in their home (Tethering from Mobile will not meet the requirement)
Training (2 weeks) and coaching bay (4 weeks) will be full time in the Limerick site.
Must be able to travel to and work from Limerick Office in line with business needs.
Ability to work 37.5 hours
Follow us on Facebook and stay up to date with the latest jobs in Limerick!
Before you go
By creating a job alert, you agree to our Terms. You can unsubscribe from these directly within the emails or as detailed in our terms.
Continue to job