Customer Service Representative

Shift pattern: Mon - Fri, 0900 – 1800

Woodside Motorfreight have a fantastic opportunity for a Customer Service Representative to join their fast paced team.

About the Company:

As one of the UK & Irelands leading logistics providers, we work across a wide variety of industry sectors as the trusted logistics provider for many leading manufacturers, retailers and distributors in the UK, Ireland and across Europe. With continued investment in our infrastructure, equipment, and technology we deliver a customer experience defined by reliability, value and peace of mind.

Why Woodsides?

Building on our solid foundations in Transport & Logistics, Woodsides Logistics Group are driving the industry forward. Through continued reinvestment in our people, fleet & technology we are committed to delivering a consistent, quality service.

Join us and contribute to shaping the future of the transport and logistics Industry.

Job Summary:

Working within the Woodside Motorfreight Customer Service team this person will act as the initial point of contact for our customers and partners:

• To provide and maintain excellent levels of Customer Service to help ensure all goods are delivered within the required transit times, therefore ensuring our delivery and collection performance is met and maintained.

• To pro-actively foster and develop close working relationships with customers, partners and colleagues.

• To accurately input and update collections / delivery information onto our own and partners systems and portals.

• To complete customer reporting as required.

The Person:

• Will possess excellent verbal, written, and communication skills with the ability to communicate across different media (e.g. telephone, e mail and electronic messaging).

• Will have high levels of accuracy and attention to detail.

• Will be passionate about delivering outstanding customer service to our customers, colleagues, and partners.

• While full training will be provided around systems, very strong overall I.T. knowledge is essential as there will be exposure to several different systems.

Essential criteria:

• 1 years previous Customer service experience working within a fast paced, busy office environment.

• 1 years previous experience in the use of all Microsoft packages.

Desirable Criteria:

• Previous experience working in a busy transport office or logistics background.

Benefits:

• Competitive salary

• 33 days holidays per year

• Fully funded health plan with Healthshield

• Long service recognition

• Cycle to work scheme

• Opportunities for personal development

• Role specific training