Customer Service Specialist

You keep shipments moving and make sure everything runs smoothly.

As a Transport Executive at DSV, you are the link between customers, carriers, and operations. You help solve problems, keep shipments on track, and ensure a high level of service every day.

What will you be doing?

• Provide great customer service through clear and proactive communication

• Build strong relationships with customers, carriers, and internal teams

• Act as the main point of contact between customers and operations

• Take ownership of shipment issues and resolve them quickly

• Act as the main escalation point between carriers and the customer

• Handle urgent problems professionally, including out-of-hours support if needed

• Book shipments and organise collections

• Track shipments and ensure full visibility

• Respond to daily freight queries

• Support new product launches from a logistics perspective

• Check freight invoices and correct any errors

• Maintain accurate reports and share operational updates

• Help identify cost-saving opportunities

• Suggest improvements to make processes more efficient

• Keep SOPs and work instructions up to date

• Follow training and compliance requirements

• Join operational meetings and share updates

• Build strong relationships with teams on site

• Support alignment between operations and leadership

• Be visible and involved in daily operations

About you

• Experience in logistics, freight forwarding, or transport operations

• Good understanding of shipment processes (air, sea, or road)

• Strong communication and stakeholder management skills

• Ability to stay calm and organised in a fast-paced environment

• Confidence handling issues and making decisions

• Attention to detail, especially with data and costs

• A proactive mindset – you take ownership and solve problems

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.

Salary Sacrifice Cycle Scheme

Employee counselling, for support with physical and mental wellbeing

Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover