Customer Services Admin

The Role:

The main duties and responsibilities of the role will include the following:

• Handle all inbound calls with excellent standard of customer services.
• Report customer complaints and pass on customer comments to manager so that improvements and/or changes or new services can be developed.
• Liaise with others as required to ensure open communication to enable efficient service delivery. Record and process information to agreed standards. 
• Maintain Ownership of calls throughout the lifecycle of the Callers request
• Handle communications via Email from Customers
• Meet Daily, Weekly & Monthly activity targets set for Service, productivity and quality.
• Maintain weekly reports to assist in timely management of skip ordering . Assist in the managaging of commercial enquires , sales enquiries .
• All employees are expected to co-operate fully with all provisions taken by the company for ensuring Health and Safety, and Welfare of co-employees and members of the public.
• Act professionally and courteously with all colleagues and members of the public.

The Person:

• The ideal candidate will possess the following qualification, skills, knowledge and attributes;
• Minimum 1 years significant Customer Service / Waste Industry
• Good systems knowledge to include Microsoft office.
• Good Written and Verbal English essential.
• Proficiency in the English language is a requirement alongside eligibility to work in Ireland.
• Team player with ability to work on own initiative.
• Experience in the waste industry a distinct advantage