Customer Services Administrator

The Role:

The main duties and responsibilities of the role will include the following:

• Handle a large volume of inbound calls in a timely manner.

• Follow communications given by management to ensure highest level of quality on calls.

• Identify Customer Needs, Resolve Complaints and provide solutions.

• Report customer complaints and pass on customer comments to the manager so that improvements and/or changes or new services can be developed.

• Maintain Ownership of calls throughout the lifecycle of the Callers request

• Handle communications via Email from Customers

• Meet Daily, Weekly & Monthly activity targets set for Service, productivity and quality.

• Liaise with others as required to foster good working relationships to enable efficient service delivery.

• Record and process information to agreed standards.

• All employees are expected to co-operate fully with all provisions taken by the company for ensuring Health and Safety, and Welfare of co-employees and members of the public using the premises.

• Act professionally and courteously with all colleagues and members of the public.

The Person:

The ideal candidate will possess the following qualification, skills, knowledge, and attributes.

• Minimum 1-2 years experience in similar role

• Experience in the Customer Service/Waste Industry a distinct advantage

• Good IT proficiency with strong knowledge of Microsoft Office

• Good systems knowledge to include Microsoft office suite – ECDL Cert desirable.

• Must be flexible to work across other areas, as required.

• Eligibility to work in Ireland is required.

• Proficiency in the English language required.