Customer Services and Transport Administrator

We are seeking a reliable and organised Customer Services and Transport Administrator to support the day-to-day operations of our transport department. The role involves order input, handling customer enquiries, and ensuring that deliveries run smoothly, efficiently, and on time.

What will your day to day look like

• Act as the main point of contact for customers regarding deliveries, collections, and general transport enquiries

• Order input receiving orders from various customer platforms and emails

• Liaise with drivers and external partners to ensure timely and accurate deliveries and collections

• Prepare and process transport documentation

• Update transport management systems and maintain accurate records

• Handle customer issues, delays, or complaints professionally and efficiently

• Assist with general administrative tasks within the transport department

Skills and Experience required

• Previous experience in road haulage, transport administration, or customer service (preferred)

• Strong communication and customer service skills

• Good organisational and time-management abilities

• Ability to work under pressure in a fast-paced environment

• Competent IT skills, including Microsoft Office and transport systems

• Attention to detail and accuracy in paperwork and data entry

• A proactive and problem-solving approach

Personal Attributes

• Professional and polite manner

• Flexible and adaptable to changing priorities

• Team-oriented with the ability to work independently

• Reliable and punctual

Working Hours

Monday to Friday 7-4 or 8-5