Customer Services Assistant

The Role
This is a maternity cover role. Reporting to the Customer Services Senior Lead, the Customer Services Officer will assist with customer queries and administration within the Customer Services team. The post holder will play a key role in providing administrative resource for new gas connections and maintenance of our network, answering calls and responding to emails and queries as directed by the Customer Services Senior Lead. The post holder will work closely with a number of internal departments to ensure timely completion of tasks whilst delivering first class customer service to prospective and existing Kinecx Energy customers.

Qualifications / Experience
The Individual
The successful candidate must be professional in outlook, demonstrate strong communication skills and be truly customer focused.

Essential Criteria

• Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Maths & English
• Excellent communication skills (written and oral) in dealing with internal and external relationships
• Flexibility required with an ability to excel in a pressurised working environment
• Proven ability to organise tasks, work with schedules and manage workload whilst remaining focused on team goals
• Ability to work with people at all levels within the organisation

Desirable Criteria

• Previous experience working in the energy sector (network or supply)