Customer Services Graduate

Your recipe for a rewarding career starts here!

Job Purpose

Dawn Farms is currently seeking a Customer Services Graduate to join our Customer Interface Department to be based in our head offices in Naas, Co. Kildare. The Customer Services Graduate will manage manage customer needs and expectations from point of receipt of an order right through our Supply Chain liaising with Procurement, Planning, QA, Cold Stores, Logistics and Accounts, until receipt of payment from our customer.

Positions: Full-Time, Fixed Term 2 years.

Location: Naas, Co. Kildare, Ireland.

Salary: DOE

Working Hours: 39 hours per week, Mon. - Fri. 8am - 5pm (some flexibility required)

Key Duties and Responsibilities:

• Providing customer support
• Stock management – planning, monitoring & maintaining agreed stock levels.
• Aligning all key stakeholders of new product launches, promotions, LTO’s along with managing the delisting of products.
• Collaborating with all internal departments on a regular basis through weekly comms to ensure our customer is at the forefront of everything we do, also ensuring we are 100% conforming for them.
• Aiming at building sustainable relationships of trust with our Customers through open and interactive communication.
• Engaging and managing the customer’s needs and expectations daily
• Coordination and support for Lean and continuous improvement projects and initiatives.
• Engaging and communicating with the relevant account managers and team members.

Knowledge and Experience to be demonstrated while in role:

• Excellent organisational skills.
• Excellent time management.
• Excellent communication skills, face to face, via email, Skype calls etc.
• Lean focused with an ongoing focus on continuous improvement.
• Degree in a relavent field.

Key Competencies

• A passion for helping customers and ensuring their satisfaction.
• Dedicated to delivering exceptional service and building positive relationships with customers.
• Ability to develop good working relationships with your colleagues internally and with Customers.
• A ‘can do’ and ‘will do’ attitude.
• Logical thinker.
• Flexible to the needs of the business.
• Ability to take instruction but also ability to work on own initiative.
• Excellent organizational skills.
• Multitasker.
• Ability to work solo or as part of a Team as required.
• Lean focused with an appetite for continuous improvement.

Why Dawn Farms?

We can offer an excellent opportunity to be part of a world-class team, equipping our teams with the knowledge and the necessary skills to achieve their full potential. Innovation is a key ingredient of our success in protecting our market position and keeping our competitive edge. To be truly innovative, we invest in recruiting and developing a highly skilled, ambitious and talented team.

What we can offer you?

• Annual leave 22 days.
• Pension plan.
• Health insurance scheme.
• Subsidised canteen.
• Employee assistance programme - this programme offers expert wellbeing support 24 hours a day 365 days a year access to counselling, financial information, consumer information, life coaching, health information, autism support, parent coaching, International employee support, all free for you and your family.
• Wellness programme.
• Maternity/Paternity leave benefits.
• Training & Development, Career progression.
• Christmas Savings Scheme.
• Bike to work scheme.

'Dawn Farm Foods Ltd. is an equal opprtunities employer'.