Customer Solutions

Bank of IrelandDublinGraduate

Bank of Ireland wants to be recognised as a world class provider of superior customer service. In order to do this we must make it easy for our customers to do business with us by providing ease of access to services through multiple channels and developing innovative process improvements to enhance the customer experience.OurCustomer SolutionsProgramme will provide successful applicants with the opportunity to get a real all-round insight to each of our businesses and be part of designing innovative solutions for our customers.

The Opportunity

Successful applicants will take on a number of challenging rotations during the two year programme across our business from our Customer Service proposition, to our Digital and Innovation journey, as well as our Operations and Payments businesses.

It is a fast paced and ever evolving area and we are seeking talented, innovative and motivated graduates to join our diverse team.

Over the course of the programme you will gain first-hand knowledge and practice of applying the principles of continuous improvement, lean operations and project management. You will play a key role in supporting the Group's Digital & Innovation agenda. You will also be given the chance to develop your stakeholder management capability and will have the opportunity to work at a strategic level supporting a number of innovative change programmes.

What you can expect in return

As part of your time on the programme you will manage a number of projects to support the Working Together agenda, collaborating with stakeholders at all levels. Working Together is our people framework to deliver on the division's key priority areas.

Distribution channels, Group Cheif Executives Office and Group Fraud are examples of some of the teams which you could work on.

As well as this, all of our Customer Solutions Graduate Programme participants get the chance to undertake our Diploma in Banking, Operations & Digital which is in conjunction with UCD and the Institute of Banking.

Previous graduates have gone on to challenge for and secure Business Analyst roles right across the business, supporting innovative and dynamic change programmes.

Core Competencies:

  • Customer Focused
  • One Group, One Team
  • Agile
  • Accountable
  • Champion Transformation
  • Amplify Capability
  • Manage Risk

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Key Competencies

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

The closing date for applications is Saturday the 31st of October 2020

Follow us on Facebook and stay up to date with the latest jobs in Dublin!


Apply Now

Before you go

Get the latest jobs in Dublin by email

By creating a job alert, you agree to our Terms. You can unsubscribe from these directly within the emails or as detailed in our terms.

Continue to job
Need help? Contact us
Cookies, Privacy and Terms©JobAlert.ie  2020