Customer Success, Commercial Growth & Optimisation Lead

Job Title: :

Customer Success, Commercial Growth & Optimisation Lead

Vacancy ID :

099652

Vacancy Type :

Fixed Term Contract

Post Date :

23-Jan-2026

Close Date :

18-Feb-2026

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

We are building a new Customer centric Digital and Direct Bank in PTSB, which will support the banks ambition to become Irelands number one personal and small business bank and deliver on the banks promise to work hard every day to build trust with our customers. We are seeking a high energy team who are passionate about providing a best in class digital and direct experience that is shaped by and responds to customers; changing behaviour, lifelong transactional and financial needs, and rising expectations.

As a Customer Success, Commercial Growth & Optimisation Lead, you will be operating in a fast moving environment which requires strong and visible leadership a passion for Digital and Direct. You must display the high level of energy required to successfully build and lead a strong team based culture.

Responsibilities:

• Be an ambassador for PTSB and develop the Bankss profile across multiple communities (internal and external) with a particular focus on our customer segments.
• Become the face of PTSB within your channel and representative at events/conferences
• Optimise our customer interactions as defined in our Blackbelt program ethos and Omni-Opti Channel Charter, i.e. sales, service, self-service through our online, video, app and voice channels supporting the team in the achievement of assigned targets and maintenance of agreed KPIs - Maximising opportunities to achieve the banks customer goals and commercial objectives
• Lead a unified sales and service operation through your team working collectively with the wider function under the Digital and Directs Centres of Excellence Model
• The role holder will supervise and manage a team that are advising on products and / or arranging a financial service for customers of the Bank.
• Lead unified sales and service operation through your team, who will align to one of Digital and Directs Centres of Excellence
• Act as a visible role model, building a culture that promotes ethics, employee engagement and fun, is adaptable and can problem solve, with strong teamwork, collaboration, trust and respect ethos - ensuring the team is passionate about being part of the high energy team in Digital and Direct

Requirements:

• Qualified Financial Advisor - recognised qualification to permit the discussion of product information and provide advice to customers i.e. QFA or APA in both Loans and Savings & Investments

This is a 6 month fixed term contract role based in Dublin (onsite).

Is this you?

Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.

We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.