Customer Success Operations Associate

What you can expect

As Customer Success Operations Associate, your goal is to help us efficiently scale the Customer Experience (CX) department whilst achieving our customer KPI goals. You will support day-to-day business operations including new logo intake and system administration. You will ensure data integrity in our CRM and optimize system setup. You will build and maintain reports and dashboards to track key metrics. You will help improve team performance through process improvement and best practice adoption. Seize this exciting opportunity to join one of the world’s fastest growing SaaS companies.

About the Team

Workvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

What we’re looking for

• 1–2 years of experience in an operations, data, or support role

• Demonstrate active listening, written and verbal communication skills

• Demonstrate critical thinking and problem-solving skills and strong attention to detail and commitment to data quality

• Demonstrate Proficiency in Excel/Google Sheets; ability to work with formulas and large datasets

• Possess understanding of business metrics (ARR, pipeline, churn, etc.)

• Possess experience training others on tools or processes

• Track record of owning and executing your projects from start to finish

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.