Customer Success Representative

About HRLocker

HRLocker is a cloud-based HR software company helping SMEs and growing businesses streamline their people management. Our all-in-one platform covers everything from absence management and timesheets to recruitment and performance reviews—making HR simpler, faster, and more human.

About the Role

We're looking for a Customer Success Representative to join our team and help our customers get the most out of HRLocker. You'll be the go-to person for our clients, building strong relationships, providing expert guidance, and ensuring they achieve their HR goals using our platform.

This role is ideal for someone who loves helping people, thrives on solving problems, and is passionate about technology and HR.

What You'll Do

• Respond to customer queries:Handle support tickets, answering questions and helping customers resolve issues via email, chat, or phone.

• Troubleshoot problems:Work closely with our product and technical teams to investigate issues and escalate when needed.

• Gather feedback:Act as the voice of the customer internally, sharing insights and suggestions to help shape product development.

• Contribute to customer satisfaction:Help ensure our customers have a positive experience and get real value from HRLocker.

What We're Looking For

• Experience in customer support or a client-facing role is a plus, but not essential, we're happy to train the right person who's eager to learn and grow.

• Excellent communication skills, you can explain complex concepts clearly and build rapport quickly.

• A genuine passion for helping customers succeed.

• Strong problem-solving abilities and a proactive, solutions-oriented mindset.

• Ability to manage multiple queries and priorities effectively.

• Familiarity with HR processes or HR software is an advantage.

• Comfortable using CRM and customer success tools.

• Self-motivated and able to work independently as well as part of a team.

Why Join HRLocker?

• Be part of a growing, purpose-driven company making a real difference for businesses and their people

• Work with a supportive, collaborative team that values work-life balance

• Salary of €30,000.

• 25 days annual leave plus 2 additional days and your birthday off.

• Private pension scheme.

• Health insurance contribution.

• Enhanced maternity and paternity leave, above statutory entitlements.

• WFH equipment provided.

• Flexible working arrangements