Customer Support Administrator

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an Customer Support Administrator, to work at our office in Dublin 15. The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers. 

Responsibilities

• Develop good business relationships with new and existing customers.
• Processing customer purchase orders and enquiries by both phone and email.
• Manage and process customer enquiries by both phone and email.
• Increase business by maximising sales and upselling to the customer
• Inform customers on the technical benefits of our products.
• Work and support external client facing colleagues to ensure high level of customer service.
• Recognise, document, and escalate customer issues or trends following appropriate communication and escalation channels where required.
• Stay up to date on product knowledge and our customer offerings.
• Weekly & Monthly reporting as required.

Skills & Experience

• Experience working in a similar role and/or industry.
• Passion for delivering first class customer service to customers.
• Experience working with multinational organisations would be preferred.
• Ability to identify customer needs and ensure customer satisfaction with every enquiry.
• Confidence to discuss the benefits and features of our products.
• Good communication, organisational and administration skills.
• Ability to embrace new ideas / initiatives when they arise.
• Flexible and Pro-active attitude.
• Ability to identify problems before they arise and the initiative to come up with solutions.
• Experience working with Microsoft Office package such as Outlook, Word, Excel.
• Previous experience using an ERP system e.g., SAP would be beneficial.