Customer Support Advisor

Job Summary An exciting opportunity to represent various prestigious brands within the Agnew Group. Be the first point of telephone contact for Sales and Aftersales customers; contacting and communicating with our customers at all stages during their ownership journey to ensure the experience is the best it can be. Your skill set: • A minimum of 1 years’ experience in a customer service sales role is essential. • Experience of working in a similar role in the motor trade is desirable but not essential. • A strong working knowledge of computerised systems such as customer databases. Experience of CDK would be beneficial. • A minimum of 5 GCSEs at Grade C or above including Maths and English • Be a strong team player who is energised by variety and responsibility. • Demonstrate a professional and confident approach in dealing with both staff and customers. • Excellent communication and presentation skills. • Be attentive to detail. • A flexible approach to working hours is required Key Responsibilities: The following responsibilities are core to the effective performance of the Customer Support Advisor. Accuracy of work is a priority in all responsibilities. We may require additional specific activities and, where so, these will be identified separately. • Deal with all aspects of customer contact management, handling incoming and outbound telephone calls and assist customers as required. • Handle all customer calls to conclusion in a friendly and professional manner. o Provide frontline support in all aspects of customer care within Group locations as directed by line manager. • Generate business revenue through direct customer contact. • Generate business opportunities for Sales & Aftersales functions. • Track & Follow up all leads and opportunities generated. • Achieve monthly targets and complete an agreed number of customer contacts per day. • Deliver marketing and customer follow-up contact as required. • Attain a full understanding of how the components within a busy workshop interact and how a booking starts the entire workshop process. • Integral role in managing workshop booking diary; ensuring the workshop is sufficiently loaded daily in order to achieve targets. • Respond to online and email enquiries in a professional and timely manner. • Update customer and vehicle database daily. • Ensure all daily administration is completed in an accurate and timely manner. • Attend and implement all training and coaching business development programmes / systems. • Work closely with staff within Sales and Aftersales departments to achieve goals. • All other administrative duties deemed necessary to ensure the smooth and efficient running of the Customer Support Team. • Take an active part in upholding the Company’s Health & Safety Policy as set out in the Conditions of Employment and Health & Safety Handbook.