Customer Support Advisor

YOUR MISSION

We are looking for a Customer Support Advisor to join the team in Ireland.

Salary

The salary for this role is 30,000 euros.

Schedule

Candidates should be available to work on an 8-hour shift basis scheduled between the hours of 12 pm and 12 am, Monday – Friday. This is a full-time, work-from-home position based in Ireland. The only commute you will need to worry about is getting to your home desk. This is an exciting opportunity for an experienced Customer Support Agent with a customer-centric approach. 

What you'll be doing

• Customer Support: 
• Customer Interaction: 
• Proactive Problem-Solving: 
• Product Knowledge: 
• Empathy and Communication: 
• Quality Assurance: 

The recruitment process

There are 3 stages in the recruitment process.

YOUR PROFILE

• Minimum of 1-2 years of proven experience in Customer Support, with a focus on live interactions, in both chat, emails and/or phone channels 
• Have a growth, curious mindset and ability to adapt to changing policies and guidelines. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Proficient in troubleshooting order, shipping, and operational issues. 
• Familiarity with CRM systems and knowledge base tools. 
• Excellent written and verbal communication skills 
• Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations. 
• Demonstrate ability to handle challenging customer interactions with professionalism

WHY US?

What you get in return

• Fully Remote work based in Ireland
• A competitive salary
• Equipment provided
• Home office allowance
• A Buddy on joining
• Online Gym and Wellbeing Studio.
• The opportunity for professional growth.
• Fun company events and team outings.
• Autonomy and Responsibility

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