Customer Support Advisor

Customer Support Advisor – (Job Ref: 26N/CSUP)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Customer Support Advisor at our HQ on the Diamond Road, just outside Crumlin. 

Location: 55 Diamond Road, Crumlin, BT29 4QY. 

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns. 

Shift 1 - Monday to Friday from 08.20 to 17.00.

Shift 2 – Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday. 

What does this role involve?

This role plays a vital role in promoting Randox Health services and enhancing client relationships. The main responsibilities of the role are: 

• Respond to customer enquiries promptly via phone, email, or live chat.
• Troubleshoot customer issues related to orders, account status, and relevant concerns.
• Deliver exceptional customer service by addressing queries effectively.
• Provide essential support for clients whilst identifying potential sales opportunities.
• Assist with sales by providing information about new and existing products.
• Process payments.
• Analyse customer queries and trends.
• Perform assigned administrative duties.
• Collaborate with other team members and internal departments.

Who can apply?

Essential criteria:

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Currently have the right to work in the UK without visa sponsorship. 
• Full UK driving licence and access to a car, as the site is quite remote.​​​​​​​

Desirable:

• Previous experience in a similar role.
• Experience in a customer facing environment.
• Experience working in a busy environment.
• Experience dealing with customers via email and phone. 
• Previous sales experience.
• Previous administration experience. 
• Experience operating different IT systems. 

This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles. 

About Randox Health:

For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 40 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available. 

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare.