Customer Support Services Team Member

An exciting opportunity has arisen for the role of Customer Support Services Team Member, reporting to the Customer Support Services Manager in Shared Services, Limerick. This role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing first class service to our customers and assisting with key operational tasks. This role will suit someone with circa 2-3 years’ experience working in a customer services contact centre environment.

Although this is a contract role you will gain great experience during your time here and given the size of the SSC in Limerick other opportunities may arise after this contract expires. This role is offered on a full time basis and will be shift based including weekend working and bank holidays as rostered. An excellent work life balance is on offer with this role. This role has been collectively bargained.

Responsibilities

• Responding to customer queries through various channels including phone, email, chat etc efficiently, accurately and in a professional manner. This will include internal and external customers.
• Timely and accurate processing of customer queries in line with agreed SLA’s.
• Liaise with Commercial, Operations, Dublin Airport Travel Services team and other daa customers as necessary. 
• Management of permits for our staff car parks and for our taxi and chauffeur drivers.
• Identifying process improvement opportunities following our Lean strategy.
• Champion excellent customer service within the team and wider unit.
• Demonstrate commitment to the company and daa Shared Services vision, purpose and goals and live the daa values daily.
• Support and assist in team projects.

Qualifications

• 2-3 years’ experience working in a Customer Service role. 
• Proven ability to multi-task, prioritize and manage time effectively. 
• Proven ability to use own initiative when dealing with customers. 
• Strong phone contact handling skills and the ability to actively listen. 
• Ability to handle significant volumes and work well under pressure. 
• Prior experience working in a customer service contact centre. 
• Prior experience working with CRM systems and practices.