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Deli Supervisor

SparInis Mor, Galway

SPAR Kilronan, Inis Mor, Aran Islands, Co Galway are recruiting a Deli Supervisor to join their fantastic team.

SUPERVISORY

  • Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
  • Ensure high quality and consistent customer service is provided at all times
  • To delegate and communicate effectively with the retail sales team
  • To supervise the effective induction and training of employees
  • Assist the store manager in the effective management of retail sales team performance

CUSTOMER CARE

  • To ensure customers receive high quality and consistent service at all times
  • To deal with and rectify customer complaints in an effective and pleasant manner
  • To pro-actively take necessary action in store improvements following customer complaints

OPERATIONS

  • Ensure deli/store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
  • Ensure housekeeping in the deli/store is maintained at an optimum level
  • Co-ordinate in-store sales and promotions
  • To communicate with retail sales team regarding in store sales and promotions
  • To ensure the appropriate cash register and cash handling policy is adhered to 
  • To ensure shelf edged labels are updated on a weekly basis
  • To react to local market trends and competition in an appropriate manner

STOCK MANAGEMENT

  • Ordering of stock
  • To assist the manager in preparations for stock take and supervise where appropriate
  • To assist the manager in minimising stock loss through wastage, damages and pilferage
  • Ensure food management and waste systems are adhered to by retail sales team
  • Check stock to ensure adequate stock is available for customer’s needs
  • Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

LEGISLATION & SECURITY

  • To ensure secure opening and closing procedures with the store manager
  • To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
  • To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
  • Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

  • To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
  • To achieve targets as agreed with store manager
  • Escalate issues to store manager as appropriate
  • To communicate with the store manager on an on-going basis
  • To undertake other additional duties as may be assigned by the store manager

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Requirements

  • Excellent knowledge of HACCP requirements with a relevant qualification
  • Excellent interpersonal relations
  • Excellent understanding of consumer needs
  • Proven track record in achieving agreed targets
  • An excellent commercial acumen with the ability to anticipate and react to market changes
  • Committed to continually improving standards
  • Self-motivated
  • The ability to work in a pressurised environment

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