Deli Supervisor

SparKillybegs DonegalFull-time

SPAR Express Donegal Town (Killybegs Rd) is looking for a Full-time Deli Supervisor to join their fantastic team.OBJECTIVE

To support the store manager in ensuring the store operates efficiently and professionally thus ensuring exceptional store performance, high profits and exceptional customer service.

SUPERVISORY

  • Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
  • Ensure high quality and consistent customer service is provided at all times
  • To delegate and communicate effectively with the retail sales team
  • To supervise the effective induction and training of employees
  • Assist the store manager in the effective management of retail sales team performance

CUSTOMER CARE

  • To ensure customers receive high quality and consistent service at all times
  • To deal with and rectify customer complaints in an effective and pleasant manner
  • To pro-actively take necessary action in store improvements following customer complaints

OPERATIONS

  • Ensure deli/store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
  • Ensure housekeeping in the deli/store is maintained at an optimum level
  • Co-ordinate in-store sales and promotions
  • To communicate with retail sales team regarding in store sales and promotions
  • To ensure the appropriate cash register and cash handling policy is adhered to
  • To ensure shelf edged labels are updated on a weekly basis
  • To react to local market trends and competition in an appropriate manner

STOCK MANAGEMENT

  • Ordering of stock
  • To assist the manager in preparations for stock take and supervise where appropriate
  • To assist the manager in minimising stock loss through wastage, damages and pilferage
  • Ensure food management and waste systems are adhered to by retail sales team
  • Check stock to ensure adequate stock is available for customer’s needs
  • Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

LEGISLATION & SECURITY

  • To ensure secure opening and closing procedures with the store manager
  • To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
  • To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
  • Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

  • To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
  • To achieve targets as agreed with store manager
  • Escalate issues to store manager as appropriate
  • To communicate with the store manager on an on-going basis
  • To undertake other additional duties as may be assigned by the store manager

Indnotsponsored

Requirements

  • Previous supervisory experience
  • Excellent interpersonal skills
  • Understanding of employment, health & safety , HACCP, and consumer legislation
  • Committed to continually improving standards 
  • Strong operational ability
  • Works on own initiative
  • Excellent communication skills

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