Delivery Lead Team Associate

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We are looking for people who are determined to make life better for people around the world.

We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 41,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We are looking for people who are determined to make life better for patients around the world.

Eli Lilly Cork is made up of a talented diverse team of over 1,600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.

Lilly offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our “Live Your BEST Life” wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age and Culture, LGBTQ+, and GIN-Gender Inclusion Network.

EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.

Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!

We are now recruiting for an Associate for the Patient Engagement Delivery Lead team in our Cork office. This is a 12 month contract role with a hybrid workplace where you will be expected to attend the office 50% of the time.

Responsibilities

The Delivery Lead (DL) is responsible for the end-to-end coordination, execution, and quality oversight of Recruitment and Retention (R&R) materials and appreciation item workflows in support of clinical trials. The DL ensures timely delivery of trial-ready materials by coordinating across functions, managing vendors, overseeing documentation and approvals, and maintaining clear communication with global and country stakeholders. The DL plays a key role in ensuring readiness for FPV/LPV and contributes directly to clinical trial success.

Primary Responsibilities:

This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.

Core Competencies

Project Management and Execution

Plans, manages, and tracks complex multi-step workflows from protocol approval through translation, IRB/ERB submissions, proofing, printing, and distribution.

Maintains accurate documentation across strategy documents, trackers, dashboards, and SharePoint environments.

Demonstrates the ability to manage multiple countries, timelines, and competing priorities.

Cross-Functional Collaboration

Works effectively with CRLs, CDTLs, SDLs, TCs, TCAs, CTP PMs, SMT, HLC, vendors, and operational teams.

Facilitates alignment on vendor selection, timelines, and submission milestones.

Builds strong relationships and proactively engages stakeholders across global and local teams.

Vendor and External Partner Management

Coordinates translation vendors, print vendors (e.g., Hibbert), and digital campaign vendors.

Reviews quotes, summarizes recommendations, and obtains stakeholder alignment.

Oversees proofing cycles, ensures timely turnaround, and manages quality control of deliverables.

Documentation, Version Control and Quality Assurance

Applies versioning codes and ensures file naming accuracy.

Conducts QC checks on translated materials, print proofs, and final print-ready files.

Ensures correct routing and approval in eTMF and SharePoint.

Regulatory and Submission Competency

Understands IRB/ERB requirements and supports local submission needs.

Ensures materials reach medical approval prior to country submission.

Tracks submission and approval timelines across multiple countries.

Communication and Stakeholder Influence

Provides clear, concise email summaries, recommendations, and next steps.

Follows up consistently, particularly where delays or non-responsiveness occur.

Communicates proactively with country teams to support submission needs.

Problem Solving and Issue Resolution

Identifies gaps (e.g., missing materials) and proposes solutions.

Manages delays in medical reviews, proofing, translation cycles, or external dependencies.

Uses judgment to escalate appropriately and keep timelines on track.

Minimum Qualification Requirements:

Bachelor degree in a scientific or health-related field or equivalent.

Minimum 3 years experience in clinical trials/drug development.

Other Information/Additional Preferences:

Demonstrated knowledge and experience with project management tools and processes.

Proven ability to influence and deliver to timelines.

Excellent communication (written and verbal) skills to interact with representative groups and individuals.

Demonstrated organizational and critical thinking skills.

Prior experience managing complex/cross-functional projects.

Strong understanding of the clinical drug development processes and the interdependencies of the various tasks/functions.

Experience working at and/or with clinical research investigators and representatives.

Demonstrated ability to lead and influence team members and extended team members toward a common goal.

Ability to anticipate and resolve key technical, operational, or business problems.

Ability to drive and generate innovative solutions to increase clinical trial access for representative populations.

Minimal travel required: approximately 10%.