Department Manager

GET TO KNOW US

We’re a retail world built on iconic firsts. Famed for the creativity that touches our brands, buildings and experiences. We’re always challenging ourselves to make every experience more special and unique for our customers and our people. Supported by strong family foundations that inspire us to create something that lasts. Because we care about the tomorrow we’re carving out. 

KNOW THE ROLE

To lead and develop the Back of House operations at Brown Thomas Cork, ensuring operational excellence, efficient stock management, and exceptional service for both internal and external customers. The role is pivotal in maintaining accuracy, efficiency, and team performance, supporting the store’s overall goal of delivering a world-class customer experience.

Key Responsibilities:

• Lead and manage the daily operations of the stockroom, ensuring all processes, policies, and procedures are effectively implemented and maintained

• Drive operational efficiency through effective planning, organisation, and process management

• Manage and motivate the stockroom team, fostering a culture of accountability, collaboration, and continuous improvement

• Ensure stock accuracy through regular monitoring of discrepancies, stocktakes, and system reporting

• Control shrinkage and implement loss prevention strategies to achieve company targets

• Collaborate with the Multichannel, Buying, and Sales teams to optimise stock flow and maximise customer satisfaction

• Maintain exceptional merchandising standards, ensuring all stockrooms are organised, safe, and operationally efficient

• Train, coach, and develop team members, conducting performance reviews and supporting career development

• Ensure compliance with health & safety, security, and data protection procedures at all times

• Analyse data and system reports to identify opportunities for improvement and inform decision-making

•  Manage payroll and budget control, ensuring labour and operational costs align with business plans

•  Deliver clear communication, including daily team briefings, updates on targets, and performance feedback

• Champion Brown Thomas values by leading with integrity, professionalism, and a focus on innovation and excellence

KNOW WHAT WE'RE LOOKING FOR

• Proven leadership experience in retail operations, logistics, or stockroom management

• Strong organisational and planning abilities with a keen attention to detail

• Demonstrated analytical and data-driven decision-making skills

• Excellent communication and interpersonal skills with the ability to influence at all levels

• High level of digital literacy, confident using inventory and reporting systems

• Ability to motivate, coach, and develop a high-performing team

• Strong problem-solving and decision-making skills under pressure

• Demonstrates resilience, adaptability, and professionalism in a fast-paced environment

• Committed to ethical practice, confidentiality, and maintaining company standards

• Passionate about operational excellence and delivering outstanding internal customer service

KNOW WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary

• Contributory Pension Scheme

• Competitive annual leave entitlement

• Team Member discount across the world’s most iconic brands

• Recognition Days for Volunteering & Wellbeing

• Wellbeing Initiatives

• Extensive Learning & Development Offerings

• Leading Talent Programmes

• Flexible Working Model

• Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

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