Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to business customers that are enrolling in Apple School Manager and Apple Business Manager. Join our extraordinary team – we provide full training to resolve administrative issues while keeping a focus on our business customers. When we receive calls and questions from customers, you won’t just provide answers — you’ll provide an outstanding experience. Become a Deployment Programs Support Advisor and begin an exciting new career at Apple! What will you do as an Apple Advisor supporting the Deployment Programs Support?You’ll be providing administrative support for business customers via phone and email. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support. You will help them enrolling into our Deployment Programs, Apple School Manager and Apple Business Manager, assisting if they need help in handling their accounts (inviting other admins into their account, updating account information and supporting with post enrolment issues). You will also help them to find the appropriate resources, like technical guides and information regarding the account management and the enrolment process. We rely on you to listen to our customers and use your expertise to deliver phenomenal customer service. How can you do this? You will have the opportunity to portray your creative side and show your passion to meet our business customers' needs — this is how you remind all Apple customers that behind our excellent products are amazing people. Does this sound exciting to you? Check out more about the role and if this sounds like something you are passionate about, we would love to hear from you.
- Be fluent in German and English, as in this position we require you to take care of business customers in both languages
- Be a clear, confident and enthusiastic communicator
- Have impeccable organisational and administrative skills
- Have a positive attitude and be customer focused
- Have a high stress tolerance
- Experience of working in a pressurised, goal focused environment
- Be a standout colleague
- Be able to perform multi-tasking activities
- Have a great focus on detail
Lead the day to day email and phone business ensuring our service levels are met Deal with Business to Business requests to support Apple School Manager and Apple Business Manager enrolments Ensure email responses are timely, accurate, complete, and well written Promote and demonstrate a spirit of collaboration when working with colleagues Collaborate with agents in Apple’s worldwide contact centers to ensure that you deal with complex agreement issues and share the best practises to the greater team Work cross functionally with other support and critical issue teams to ensure developers needs are met Work to identify issues requiring management concern and engage supervisor as appropriate Identify source of repeat issues through root cause analysis input Utilize all necessary team support tools and resources to effectively handle support requests Suggest content additions or edits to knowledge base tools for consistent support experience Regularly review all Deployment Systems related web content ensuring information is current, raising any discrepancies found
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