Digital Advisor

What is the opportunity?

As a Digital Advisor, you'll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you'll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn.

Please note, this role is required for a duration of 12-months.

• Be the digital hero for our customers by helping them with the transition to newer technologies. Lead digital transformation by championing our app, website, and other services in our Branches and at community events.
• Handle digital support queries, update customer information and assist with self-service digital devices when needed.
• Engage in continuous learning to develop your digital expertise.
• Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services.

You love all things digital and are always the first to explore new technology. You're passionate about digital adoption, believing new tools can simplify customers' lives.

With a demonstrated track record of advising customers on digital products, you help them navigate and use new tools effectively. You empower others and embrace growth, seizing learning opportunities to excel in your role. Your proactive approach to problem-solving and strong attention to detail help you adapt and thrive in dynamic environments.

Experience with the following will help you to stand out but is not necessary in order to apply for this role;

• Hold QFA / APA qualification or be on the journey to achieving same.

There are no specific qualifications or minimum educational requirements needed for this role.

The purpose of the Retail Ireland team is to enable our customers, colleagues, and communities to thrive. We achieve this through professionalism, determination, innovation, and a passion for making a difference in customers' lives. Our work is important, and so are the people doing it.

At Bank of Ireland, we are committed to ensuring our customers feel the difference when they interact with us. This focus on the customer is supported by our dedication to delivering a unique customer experience through service and channel enhancements. With the customer experience at the heart of everything we do, we seek talent that recognizes its importance and strives to make a positive impact.

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working in many roles, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• One Group, one team - Self
• Agile - Self
• Accountable - Self
• Manage Risk - Self
• Champion Transformation - Self