Digital Coordinator

SALARY SCALE: Department of Health & Children consolidated pay scales (01/02/2026) apply per annum pro rata: Grade IV (0558) | €36,109 - €55,463 (LSI €53,829 LSI €55,463).

This position is funded by the Board of Directors.

For new entries to the health service, the successful candidate’s salary will be calculated strictly in accordance with the number of years of relevant and/or comparable experience. For internal applicants/applicants currently employed within the Health Service, starting pay / pay on promotion will be governed by the Department of Health Circular No. 10/71.

PENSION SCHEME: The successful candidate will become a member of the Our Lady’s Hospice & Care Services (OLH&CS) defined contribution pension scheme administered by Irish Life through Pension Consultants AON Hewitt. As this post is not H.S.E. funded, please note this is not a public sector pension scheme. If you are a member of an Irish Public Sector Pension Scheme, which is not the Single Public Service Pension Scheme (SPSPS), please ensure that you contact your current pension scheme administrators to ensure you are fully aware of the implications of leaving a public sector pension scheme for a period of 26 weeks or greater.

HOLIDAYS: 25–27 days per annum pro rata

HEALTH: A candidate for and any person holding the post must be fully competent and capable of undertaking the duties attached to the post and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. For the purpose of satisfying the requirements as to health, the successful candidate, before being appointed, shall undergo a pre-employment medical.

CHARACTER: A candidate for and any person holding the office must be of good character.

HOURS OF WORK: 35 hours per week. Details of starting and finishing times, which may vary in accordance with Hospice needs, will be notified to you by your Head of Department/Deputy. There will be times when you will be required to work outside of the normal office hours.

WORKING WEEK: Will be determined by the needs of the department.

LOCATION: This position is based in Harold’s Cross however, Our Lady’s Hospice & Care Services (OLH&CS) currently operates across three sites; Harold’s Cross, Blackrock and Wicklow. In the interest of patient care and changing needs, candidates are required to be completely flexible and are obliged to carry out duties in any department or location of the Hospice or associated locations when required to do so by the Chief Executive Officer.

ETHICAL CODE: The post holder is requested to respect the special charism, ethos and tradition of OLH&CS and to observe and comply with its general policies, procedures and regulations.

CONFIDENTIALITY: You will have access to various types of records/information in the course of your work. Such records and information are strictly confidential and unless acting on the instruction of an authorised person, on no account must information concerning staff, patients or other Hospital business be divulged or discussed except in the performance of normal duty.

In addition, records may never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.

GARDA VETTING: Legislation has been introduced for the provision of Garda Vetting in respect of candidates for employment in areas of the Health Services, where it is envisaged that potential employees would have substantial access to children or vulnerable adults. The successful candidate will be required to satisfactorily complete the Garda Vetting process prior to an appointment being made.

JOB PURPOSE: To work closely with the Senior Communications & Engagement Manager, supporting all areas required to ensure the efficient and effective operation of the Communications function across our 3 sites and 3 services (Palliative Care, Rheumatology & Musculoskeletal Unit and Older Persons Service). The postholder will have particular responsibility for the day-to-day running of the OLH&CS digital and social media platforms, ensuring all content is appropriate, up-to-date and aligned with our communications strategy. The postholder will be responsible for generating, scheduling, managing and monitoring content for social media, website and ezines, and will liaise with colleagues at all levels, volunteers and other partners to gather and create content for inclusion. They will assist with the day-to-day planning, as well as the creation and publishing, of digital media content. This will include the development and management of a digital/social media calendar to keep track of and promote a wide range of activities and events, and working closely with colleagues to also promote fundraising activity. The postholder will be required to stay abreast of the latest trends in digital communications and to ascertain which of these may be beneficial to the communications department of OLH&CS.

MAIN DUTIES AND RESPONSIBILITIES

Digital Communications

• Development, management and monitoring of content for publication on all OLH&CS’s digital platforms, ensuring all information is concise, up-to-date and has the appropriate consents.

• Assist in the development of OLH&CS’ effective use of available online platforms to strengthen stakeholder engagement and reputation management, including the website and other internal communications activations (staff ezine, etc), plus social media channels.

• Strong proficiency in planning and developing digital content, primarily for social media and website purposes i.e., production of short videos (planning, interviewing, recording, editing and uploading - mobile journalist approach) using various in-house design and editing tools such as Photoshop, Canva etc.

• Work with various colleagues (in particular, those working in Fundraising), volunteers, and partners to maximise the impact of our communications, especially in the digital space, fully reflecting the work and values of the organisation.

• Monitor, report on and grow engagement in our digital spaces.

• Monitor, track and flag/respond as appropriate to social media/website queries.

• Coordinate day-to-day social media production needs and internal processes.

• Oversee and champion the use of social monitoring tools inside the organisation.

• Help to provide guidance to staff on social media best practices.

• Assist in providing a support and advisory service to relevant management and staff members on communications issues and opportunities.

• Tailor communications appropriately to the requirements of target groups.

• Strong proficiency required in Microsoft Office packages: Word/Excel/PowerPoint etc.

• Strong proficiency required in WordPress and website management.

• Design using tools such as Mailchimp, Canva etc.

External Communications

• Develop tailored patient information leaflets and brochures for various aspects of our services using approved branded templates, in collaboration with colleagues.

Internal Communications

• Develop quarterly newsletters for circulation among staff and volunteers.

• Engage with relevant colleagues, patients, residents and families as required across our three sites and services.

Brand

• Ensure all communications content is aligned with OLH&CS brand guidelines.

Networks/Links

• Engage as needed with third party suppliers and colleagues in external organisations.

Personal Attributes

• Excellent writing skills, with sharp attention to detail on grammar etc.

• Self-motivated and proactive, with a solutions-focused attitude.

• A team player, who enjoys working collaboratively.

• Practical experience with camera equipment, lighting and audio set up.

• Strong understanding of brand systems, visual identity and the need for brand and message consistency across channels and formats.

• Experience working across multiple projects simultaneously in a results-focused environment.

• Excellent communication skills and the confidence to uphold brand standards across a large organisation.

General

• Have a working knowledge of and adhere to OLH&CS policies at all times.

• Ensure confidentiality in all matters of information obtained during the course of employment.

• To present and act in a professional manner at all times and ensure colleagues do likewise.

• Keep up-to-date with developments of professional practices and all other relevant matters to ensure maintenance of knowledge and skill base.

• Assume responsibility for his/her own professional development.

• Maintain a safe work environment in co-operation with the Hospice Management Team and with reference to the Safety, Health and Welfare at Work Act, 2005: in that respect report any accidents / near misses and document according to policy.

• Provide cross cover for other areas when required and such duties as required.

• To effectively and efficiently use information technology for the role in a manner which integrates well with systems throughout the Hospice.

The duties and responsibilities detailed above are a reflection of the present service requirements and are not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to the post holder from time to time and to contribute to the development of the post while in office. This job description will be subject to review in the light of changing circumstances. This job description is not intended to be exhaustive but should be regarded as providing guidelines within which individuals work.

Qualifications

Relevant third level qualification at degree level in communications, journalism, digital marketing or a related field.

Experience

Minimum of 3 years’ relevant experience working in a fast-paced Comms / PR environment, with demonstrable achievements in digital communications, including content creation and copywriting using tools such as Canva, Mailchimp etc.