Digital Enablement Ops Support Analyst

Job Title: :

Digital Enablement Ops Support Analyst

Vacancy ID :

097150

Vacancy Type :

Permanent

Post Date :

24-Jul-2025

Close Date :

14-Aug-2025

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

This is a key role for supporting our Digital Enablement Production Support and Release team. The successful candidate will be responsible for analysis, coordinating triage and facilitate delivery of business and or technical issues on the open24/Finacle platform which is used by the open24 Mobile App and Desktop sites. The successful candidate will also be responsible for coordinating and supporting releases to the oepn24/Finacle applications.

Responsibilities:

• Support the resolution of Service Ticket Queues for Digital Enablement teams.
• Support production fixes/vulnerability remediations/releases across Digital Enablement applications.
• Co-ordinate the Production Releases across this Digital Enablement teams into Production environment, ensuring that all necessary requirements are in place (SMAX tickets, CAB requests, Implementation & rollback plans etc) for Finacle/Open24 applications.
• Co-ordination with relevant IT teams for releases into Pre-Production environment
• Develop and maintain an environment of innovation and continuous improvement, focusing on quality, cost reduction and process development.
• Support the IT Management team in implementing changes in processes and systems to deliver productivity and service improvements.

Requirements:

• Exposure to production support functions.
• Strong ability communicate effectively and present the facts and figures to go in depth of the issue to facilitate the solution designs
• Keen eye to drive the activities in highly integrated environment and agile environment
• Familiarity / good exposure in MS-tools
• Working knowledge of SQL scripting
• Appetite to constantly learn new things

This is a permanent role based in Cork or Dublin

Is this you?

Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.

We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.