Digital Services Apprentice

KEY PURPOSE OF THE JOB

To support the Digital and Innovation Officer in the delivery of a number of digital transformation projects across the Council. Apprenticeship schemes are a great opportunity to combine learning, training, and work experience.

The post holder will be required to complete a Higher-Level Apprenticeship in Business Technology.

As a member of the Innovation Unit, the post holder will be required to:

• Work as part of a team, concentrating on IT and Digital Transformation projects and supporting the wider team in project activities.

• Provide support for staff across Council sites requiring IT support with digital applications and digitally led projects.

KEY DUTIES AND RESPONSIBILITIES

Support teams in Lisburn Castlereagh City Council that are participating in a number of transformation projects, including:

• Customer Experience Platform

• Finance

• Waste Operations – Digital Depot

• New websites

• Planning

• Microsoft 365 rollout

During your apprenticeship, you will have a minimum of two key areas of work, offering the opportunity to see the breadth of work being undertaken across Lisburn Castlereagh City Council.

During this apprenticeship, you will develop a range of skills, such as:

• Cyber Security

• Process mapping and service design approaches

• Making effective use of data

• Presenting information in creative and engaging ways

• Communication skills

• Organisational skills

• Agile project management

• Website development

• Structuring, extracting, and understanding data

• Presenting information in creative and engaging ways

Support the TPO team in the delivery of specific Digital and Innovation Strategy projects, including documenting sprint meetings and updating project plans.

Support the TPO team and Project Managers in the management of data usage across Council digital systems.

Liaise with Council Tech Leads and/or suppliers to help ensure the Council’s systems run smoothly.

Develop a good understanding of the Council’s digital packages so that problems can be identified at an early stage and logged or resolved with suppliers to minimise disruption to service users.

Help configure data contained within the Council’s corporate customer platform and support teams onboarding to the platform where necessary. This may include designing new e-forms and amending existing e-forms within the system.

Support the internal communication mechanisms of the Digital and Innovation Strategy.

General

• Act in accordance with the Code of Conduct for Local Government employees.

• Comply with and actively promote the Council’s policies and procedures as directed.

• Comply with and actively promote the Council’s policies and procedures on all aspects of Equal Opportunities.

• Comply with and actively promote the Council’s Health and Safety Policy and procedures.

• Undertake duties in a manner that enhances and protects the reputation and public profile of the Council.

• Carry out any other duties that may be allocated from time to time in accordance with the general nature of the post.

Note

The post holder should be aware that the responsibilities and functional areas of the post may be subject to change as a result of organisational change. The Council therefore reserves the right to change the duties of the post by adding to or amending the range of functional responsibilities. The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation.

Qualifications & Experience

It is essential that applicants have a minimum of:

Qualifications

1.1 Five GCSEs at Grade C or above, including English and Maths.

1.2 104 UCAS points achieved through the completion of A Levels, National Awards, Access courses, or other approved Level 3 qualifications.

Knowledge

2.1 Working knowledge of Windows operating systems and Microsoft Office.

Skills

3.1 Good communication and interpersonal skills.

3.2 Good problem-solving skills.

3.3 Ability to work on own initiative.