Digital Services Manager

Salary Scale:

P08 SCP 47-49 £59,014 - £61,430

Car User Status:

Casual

PURPOSE AND FUNCTION OF THE POST

To be responsible to the Head of Strategic Transformation and Performance for enabling Digital Transformation, effective leadership, technical and professional oversight, operational delivery, and management of the full range of IT Services offered within the Council’s Digital Services function and to make decisions on IT related matters which will affect the future operating model of the Council.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1.       To assist the Head of Strategic Transformation and Performance in leading, managing and motivating the Digital Services team ensuring that the overall objectives of the service are met, being cognisant of the strategic objectives of the council.

2.       To assist with the corporate management of the service in the development and delivery of the Digital Services business plans.

3.       To be responsible for the development and implementation of the council’s ICT strategy.

4.       To be responsible for the delivery of ICT Programmes in accordance with customer requirements; developing (where applicable) agreed information systems solutions and ensuring the acquisition, enhancement and implementation of agreed package solutions to deliver the Digital Transformation of business processes in a cost effective and timely manner.

5.       To seek and implement innovative and creative (technological) solutions for the relevant services to meet the Council’s needs to bring about change and improvement in service delivery and outcomes achieved, within budget provision.

6.       To monitor and manage the Corporate ICT Revenue and Capital budgets.

7.       To develop and maintain effective working relationships and partnerships between and with council directorates, member/ officer groups, external customers, government departments, statutory bodies and Council’s Auditors on matters affecting ICT programmes and project delivery.

8.       To represent Council at local and regional levels on any relevant IT partnership, steering or working groups.

9.       To review and quality assure programme and project risk management arrangements, building capacity needed to maximise delivery.

10.   To produce timely briefings, performance management and financial reports and papers for members and both corporate and external customer project boards as and when required.

11.   To assist with resource planning, performance management, and improvement programme elements of the service, working within a budgetary framework.

12.   To operate within the agreed standards for computer systems delivery, this will include all aspects of customer training and technical support.

13.   In conjunction with other managers identify, acquire and introduce, such standards, methodologies and processes necessary to ensure the provision of a quality, cost-effective service.

14.   To effectively market appropriate products developed or adapted by the service.

15.   To provide leadership and support within the service.

16.   To promote positive and constructive relationships.

17.   Motivate and manage any staff, that may be assigned to the postholder, to ensure effective service delivery and to be responsible for reviewing and implementing a proper staff training programme.

18.   Participate in all induction and in-service training provided by Ards and North Down Borough Council and in the induction and support of all newly appointed staff and other human resource management policies and procedures, as appropriate, including, absence management, disciplinary and grievance procedure.

19.   Participate as directed in the Council’s recruitment and selection procedures.

20.   Act in accordance with the Council and departmental policies and procedures including customer care, equal opportunities, health and safety, safeguarding and any pertinent legislation.

21.   Undertake the duties in such a way as to enhance and protect the reputation and public profile of the Council.

22.   Undertake such other relevant duties as may from time to time be required.

 

This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the postholder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description, but which are commensurate with the role.

 

SERVICE AREA RESPONSIBILITIES

The services falling within the remit of this post will vary from time to time with the following reflecting the current situation.

Infrastructure

·       Management and monitoring of the Corporate LAN/WAN

·       Internal Corporate and Public Wi-Fi Services procurement and installation

·       Hybrid On-Premises/ Cloud Server and Storage services

 

Security and Governance

·       Managing Corporate ICT and Cyber Security risk management services including the development and review of associated policies

·       Business Continuity and Disaster Recovery

·       Security of data, network access and backup systems

 

Hardware/ Software

·       Management and monitoring of the Council’s physical and virtual ICT assets

·       Management of Application Development

·       Web Architecture

·       Customer Service and Service Desk Support

·       Software Defined Networking and Telephony services

·       Support of AVC Media Equipment Solutions

·       Research and development on new and emerging technologies

 

 

CORE COMPETENCIES

 

·       Managing Your Own Work/work of the team

·       Communicating with Impact

·       Problem Solving and Decision Making

·       Achieving Results

·       Continuously improving service

The person specification provides information on the qualifications, experience, knowledge and skills required to carry out the duties of the post.

 

The essential criteria will be used for shortlisting and as part of the selection process.

 

CATEGORY

ESSENTIAL

QUALIFICATIONS

·    A relevant* level 6 qualification, plus a minimum of 2 years’ management* experience as detailed in the Essential Experience below.

*A relevant qualification includes Computing, Software Engineering or other disciplines relevant to Information Systems and Information Technology. Only those courses where a computing content of 50% or more can be demonstrated to the satisfaction of the panel will be considered relevant.

OR

·    A minimum of 4 years’ management* experience as detailed in the Essential Experience below

EXPERIENCE

Applicants must be able to demonstrate either TWO years’ experience with a level 6 qualification or FOUR years’ experienceif a level 6 qualification is not held in:

·     Management* experience working collaboratively with senior leaders and managing diverse stakeholders to successfully lead multidisciplinary team(s) delivering IT/ digital products or services of significant scale and complexity** aligned to the organisation’s strategic priorities.

All applicants must be able to demonstrate at least TWO years’ practical and relevant experience of:

·     Successfully developing and delivering business efficiencies through IT enabled business change projects, to ensure digital opportunities are fully exploited by the organisation

·       Managing the procurement, development, implementation and review of significant information technology projects at a senior level for a large and complex organisation.

 

CATEGORY

ESSENTIAL

EXPERIENCE (continued)

·       Managing and motivating staff, i.e. direct reports, in accordance with the principles of performance management and personal development.

·       Managing customer relationships and working with multi-disciplinary project teams.

 

KEY SKILLS & ABILITIES

·       Interpersonal skills: excellent oral and written communication skills with the ability to represent the council, deliver presentations to groups and provide written reports and the ability to influence and persuade individuals and groups.

·       Project management skills: the ability to manage the delivery of projects effectively, within agreed parameters of cost, timescales and quality, including the development and implementation of business processes to meet identified business needs and use of appropriate resources and skills.

·       Technical knowledge: the ability to identify new and emerging technologies and developments in information systems and their potential application to develop creative and practical solutions to improve business efficiency and meet corporate priorities.

·       Analysis and decision-making skills: the ability to analyse scenarios and contribute to effective decision making and provide effective solutions to problems and customer challenges.

·       Staff leadership and team working skills: the ability to motivate, manage and develop a team of professional officers to help them perform at their best within a complex organisation in a changing financial and administrative environment.

·       Customer care skills: the ability to understand and respond to customer needs, provide services to the highest quality, maximise customer satisfaction with a commitment to the principles of customer care.

·       Partnership working skills: the ability to form, develop and maintain partnerships and other working relationships with a range of internal and external stakeholders.

·       Political sensitivity skills: the ability to work in a political environment with awareness, sensitivity and commitment to working closely with elected politicians, partners and local organisations.

 

CATEGORY

ESSENTIAL

OTHER

·       A current full driving licence and access to a suitable form of transport

Applicants without a full driving licence should have access to a form of transport to enable them to meet the nature and requirements of the post

·       Access to a good internet and WIFI services if working from home or on a hybrid basis

Significant information technology projects are defined as a project which impacts on over 500 users and delivers secure frontline services to the citizen or has a value of over £300k.

Large and complex organisation is defined as one with at least 100 staff or an annual budget of at least £20 million and involving a high degree of coordination with a range of internal and external stakeholders.

‘Suitable from of transport’ is a ‘reasonable adjustment’ specifically for applicants with disabilities, who as a result of their disability, are unable to hold a valid driving licence.