Digital Services Technical Assistant

Salary: SCP 3; £24,307 per annum (pro rata); £12.60 per hour Main Purpose of the Job: Assist in a busy ICT Department, providing technical support as well as carrying out related ICT duties. Main Duties of the post: • Assist with the provision of 1st line support and training for Council Employees and Members (Councillors) • Assist with the configuration, deployment and maintenance of all desktop systems, including printers and mobile devices. • Assist with the management of the content of the Councils Websites and intranet • Log calls and arrange engineer support in the event of a software/hardware malfunction. • Maintain appropriate stock control of consumable supplies. • Conduct regular audits to ensure the integrity of ICT systems. • Maintain an inventory of ICT equipment, software and peripherals. • Setup, maintain and troubleshoot smart devices (iOS and Android) • Other duties within the context of the post which may be allocated from time to time.

General: • To ensure full compliance with all Health and Safety at Work legislation in accordance with the Council’s Health and Safety at Work policy and all associated procedures and guidance and to be an advocate for high standards of Health and Safety performance. • To implement the Council’s Human Resources policies and procedures. • To comply with all the Council’s policies and procedures including the Employee Code of Conduct and the Employee and Councillor Working Relationship Protocol. • To promote the Council’s equal opportunities policies and avoid all forms of discrimination as an employer and a service provider. • To implement all Financial and Procurement policies and procedures. • To comply with employee responsibility in relation to all records held, created or used as part of the Council’s business. All records, paper or electronic, are public records and accessible by the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and the Data Protection Act 1998. • To undertake the duties of the post at all times in a manner that enhances and promotes the positive image of Fermanagh and Omagh District Council

The postholder will be expected to be flexible and adaptable to meet the changing needs and requirements of the organisation. The above list should not be seen as an exhaustive list of duties, and the postholder will be expected to undertake other relevant duties, as required. Person Specification Essential Criteria: Available to commence the 12-month term – 2 days per week – from Tuesday 3rd June 2025 until Friday 5th June 2026. Days will be agreed on appointment Education – GCSE in Maths, English and Computing (Grade C or above) and a qualification (or working towards) a post-secondary school computing qualification Ability to troubleshoot mobile devices – phones and tablets from both the iOS and Android platforms Competence in the use of Microsoft 365 E-mail Management. Ability to troubleshoot PC, Laptop, mobile devices, printers and internet issues.