Digital Transformation Support Team Leader

Digital Transformation Support Team Leader

Location: Craigavon

Salary: Competitive

Business Unit: Clinical Services

Open to: Internal and external applicants

Ref No.: HRJOB11041

This position is a re-advertisement. Applicants who have applied for this role within the past six months need not reapply, as previous applications will not be reconsidered.

The Role

The Digital Transformation – Support Team Leader is responsible for managing a global team who support CS products and applications through the ServiceDesk. This role requires strong attention to detail, leadership skills, and an ability to ensure the highest standards in support delivery.

The Team Leader will oversee all aspects of support management while implementing, analysing, and reporting key performance metrics. This role also includes line management responsibilities for the department training specialist.

What we are looking for

· Have eligibility to work in the UK OR possess a valid work permit that will allow you to take up full time employment in the UK

· BA/BSc (Hons) degree or equivalent OR significant experience in a similar role

· Familiarity with ticket management platforms, reporting tools, and data visualisation applications

· Proven ability to inspire, motivate, and manage teams in a fast-paced environment

· Strong capability to interpret metrics, draw actionable insights, and present them to varied audiences

· Thoroughness in reviewing and managing data, ensuring accuracy and reliability

· Coordinating teams and activities across multiple functional areas particularly with business functions and IS teams

For further information on essential and desirable criteria, please refer to the job description attached to the online job posting.

Apply Now

Apply online via the Altranet and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.

Closing Date

We will no longer be accepting applications after 5pm on 2nd February 2026.