Director, Account Management

About the role:

As Director of Account Management for EMEA at Absorb, you’ll lead our customer engagement strategy across Europe and surrounding regions, driving client retention, satisfaction, and growth across a diverse portfolio, from global enterprises to agile SMBs. This is a high-impact leadership role where you’ll guide a talented team, build lasting relationships, and ensure our clients realize the full value of Absorb LMS. You’ll collaborate cross-functionally to deliver exceptional customer experiences and turn users into long-term advocates of our platform, helping shape the future of learning and development across the region.

What you’ll do:

• Own client renewals, retention, and net revenue targets across all segments in the EMEA region
• Develop and execute account management strategies tailored to the diverse needs of EMEA markets
• Build and maintain trusted relationships with client stakeholders, serving as a consultative partner
• Conduct regular account health reviews, identify expansion opportunities, and proactively mitigate risks
• Lead, mentor, and grow a high-performing Account Management team across EMEA
• Collaborate cross-functionally with Product, Client Success, and Sales to champion customer feedback and drive innovation
• Oversee contract negotiations and ensure compliance with regional legal and business requirements
• Represent Absorb at key industry events, conferences, and client engagements across EMEA

What you’ll bring:

• 6+ years of leadership in SaaS account management, within the EMEA region
• Proven success managing a portfolio that includes both enterprise and SMB clients
• Strong communication, relationship-building, and consultative skills
• Demonstrated ability to drive renewals, upsell, and cross-sell across diverse markets
• Experienced in leading and developing teams in a multicultural, remote-first environment
• Passionate about customer success, continuous improvement, and delivering value

Technologies we use:

• Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE