Director Of Change And Business Improvement, Principal Officer

Role Purpose​

​The postholder will lead the Programme Management Office (PMO), continuous improvement, and change management activities within Coimisiún na Meán,reporting to the Chief Operating Officer. ​

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To support the realisation of our strategy, we rely on delivery enablers thatensure we have an agile, effective and well-managed organisation. Thepostholder will play a key role in enhancing the organisation’s capacity to deliverstrategic objectives through effective programme and project delivery, theembedding of continuous improvement practices, and the development of astructured approach to change management. ​

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Working closely with internal teams, the postholder will ensure consistent, high-quality project and change management practices across the organisation. Theywill oversee the development of the organisation’s annual work programme andproject portfolio, fostering deeper engagement with teams and divisions to betterdeliver on our strategy and ambitions, and to build organisational resilience. ​

Key to the role will be driving standardisation of business processes in order tomaintain consistent ways of operating as an Comisiún’s functions expand. Theywill also work closely with the ICT team to ensure efficient use of technology tosupport our ways of working.​

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About the Team/Division​

The Programme Management Office sits within Coimisiún na Meán's CorporateServices Division, along with People & Organisational Development, Finance &Procurement and Governance & Secretariat. This team is being expanded toreflect the strategic and operational importance of these activities. ​

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Key Responsibilities​​

• Develop and build out the team to cover a range of core capabilities includingproject and programme management, continuous improvement, changemanagement and operational excellence.​Engage with senior sponsors to drive effective work programme planning and execution by fostering strong engagement and collaboration with divisions.​​
• Drive the standardisation and enhancement of project management methodologies, ensuring robust project governance and consistent, high-quality delivery across all programmes and projects.​
• Develop infrastructure to track, monitor and ensure execution of critical project related activities, including project reviews and benefits realisation.​​
• Establish, direct and oversee mechanisms to embed change management as an organisational competency, supporting senior leaders and managers to lead change effectively and build organisational resilience.​​
• Support and advise senior leaders on all aspects of organisational change arising from an expanding organisational remit, new powers or functions​​
• Champion a culture of continuous improvement by building capabilities across the organisation to identify challenges, propose and implement solutions, and take ownership of ongoing improvements.​​
• Analyse shortfalls, issues, and complaints in current business processes to develop process enhancement strategies and standard operating procedures​
• Provide direction to, and guide the activities of relevant team members, including developing and coaching to ensure the team can deliver high quality and responsive services and supports to the organisation​​
• Establish and maintain a central repository of tools, templates, lessons learned and training materials to preserve institutional knowledge and enable the adoption and scaling of successful approaches.​

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​The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.​

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​About You​

Experience, Skills, Knowledge & Qualifications​

Essential Criteria​

• A qualification at minimum Level 8 (honours degree) in a relevant discipline.​
• 10 years relevant professional experience, including 5 years' operating at asenior management level.​
• Significant experience in collaborating and influencing at a senior level incomplex organisations.​
• Demonstrated track record of managing and directing workplans,programmes and projects in a complex environment.​
• A proven ability to identify and capture appropriate data, and the capacity toanalyse and use data to make sound decisions.​
• Excellent communication and facilitation skills and the ability to use theseskills to deliver business and people results.​
• Demonstrated understanding of project governance approaches.​
• Demonstrated experience of leading organisational change initiatives.​​
• Proven ability to work effectively in a complex and evolving environment;identify key priorities and implement new ways of working.​

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Desirable​

• Post graduate qualification in a relevant discipline and/or professionalcertification relevant to the areas of responsibility.​​
• Experience in the development and implementation of operating modelsand organisation design.​
• Experience in a public sector or regulatory environment.​

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Key Information​

​Benefits, Package & Pay​

• This position is offered on a Permanent basis. ​
• Full time, 35 hrs per week​
• Annual Leave: 30 days per annum ​
• The role will be a hybrid role combining home and office working. Our current hybrid policy is 2 days in the office.​
• Our office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20. ​
• For a full list of benefits see our website here​
• This position is graded at the Principal Officer scale
• Successful candidates will be appointed on the first point of the scale. ​

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Application Process​

If you are interested in applying for this position, please submit:​

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• A CV (max 2 pages) and a Cover letter/personal statement (max 1 page) outlining why you believe your skills, experience and values meet the requirements of the position. ​
• Appointment to this role is subject to the candidate's eligibility to work in Ireland. All positions require candidates to live in the Republic of Ireland or Northern Ireland.​
• Candidates who engage in canvassing will be disqualified and excluded from the process​

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Late applications or applications not received through the correct channel, as indicated above, will not be considered.​
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For queries related to the application or selection process related to this role, please contact cnam@cpl.ie ​

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ReasonableAccommodations​

Reasonable accommodations will be provided, if required, during the recruitment process. To discuss and request reasonable accommodations in confidence please contact amckiernan@cnam.ie ​

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Closing Date: 3pm 20 November 2025

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