Director Of Client Engagement
Tourism NIBelfast, Antrim£88,268 -£97,070
The Director of Client Engagement is a senior strategic leader responsible for driving sustainable tourism growth through business development, experience enhancement, and industry competitiveness.
The role has primary accountability for all industry-facing functions at TNI, acting as a trusted partner to tourism businesses and stakeholders across Northern Ireland.
Through strong client engagement, commercial insight, and sector leadership, the Director will stimulate innovation, improve quality and productivity, and ensure Northern Ireland’s tourism offer competes effectively at a regional and international level.
Alongside direct business engagement, the Job Holder is required to work closely with a wide range of stakeholders and organisations which form the Northern Ireland tourism ecosystem including Government Departments and their Agencies, local government and third sector organisations.
The job holder will oversee the support services provided to businesses within the tourism sector through Tourism Northern Ireland’s Tourism Enterprise Development Programme and an Experience Development Programme through a key account management approach.
The role also includes responsibility for the co-ordination of work related to the creation and delivery of tourism events within Northern Ireland and in doing so securing the region’s reputation as a world class destination for tourism events.
The post holder will also oversee Tourism NI’s statutory responsibility to certify tourism accommodation and Northern Ireland’s quality assurance (star grading) schemes.
A key part of this role will be to lead the development of a client engagement framework, designed to ensure every tourism partner—large or small—receives the right guidance at the right time.
Whether an accommodation provider, a visitor attraction, an event organiser, an experience creator, or a tourism start up, Tourism NI wants to ensure a clear point of contact is in place to offer tailored advice based on business need, potential and market opportunity.
As a key member of the Executive Leadership Team (ELT), the Job Holder will also contribute to the wider corporate management of Tourism NI and champion, lead and participate in specific cross-functional, business development initiatives.
The role has primary accountability for all industry-facing functions at TNI, acting as a trusted partner to tourism businesses and stakeholders across Northern Ireland.
Through strong client engagement, commercial insight, and sector leadership, the Director will stimulate innovation, improve quality and productivity, and ensure Northern Ireland’s tourism offer competes effectively at a regional and international level.
Alongside direct business engagement, the Job Holder is required to work closely with a wide range of stakeholders and organisations which form the Northern Ireland tourism ecosystem including Government Departments and their Agencies, local government and third sector organisations.
The job holder will oversee the support services provided to businesses within the tourism sector through Tourism Northern Ireland’s Tourism Enterprise Development Programme and an Experience Development Programme through a key account management approach.
The role also includes responsibility for the co-ordination of work related to the creation and delivery of tourism events within Northern Ireland and in doing so securing the region’s reputation as a world class destination for tourism events.
The post holder will also oversee Tourism NI’s statutory responsibility to certify tourism accommodation and Northern Ireland’s quality assurance (star grading) schemes.
A key part of this role will be to lead the development of a client engagement framework, designed to ensure every tourism partner—large or small—receives the right guidance at the right time.
Whether an accommodation provider, a visitor attraction, an event organiser, an experience creator, or a tourism start up, Tourism NI wants to ensure a clear point of contact is in place to offer tailored advice based on business need, potential and market opportunity.
As a key member of the Executive Leadership Team (ELT), the Job Holder will also contribute to the wider corporate management of Tourism NI and champion, lead and participate in specific cross-functional, business development initiatives.
The closing date for applications is Thursday the 23rd of April 2026
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